Analyst II , Product Technical Support
About The Position
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? As a Technical Support Representative, you’ll provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Please note: this is a full-time position with a required hybrid schedule in our posted location.
Requirements
- A subject matter expertise to support development and testing of project deliverables and validation of quality assurance.
- Ability to provide analytic support by coordinating data extraction from various databases and data interpretation.
- Ability to follow change with management process regarding change deployment.
Responsibilities
- Communicate and validate business/user requirements for processes, policies and information systems.
- Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.
- Work with clients and operations teams to elicit high-level requirements and capture business needs.
- Clearly articulates and document business requirements and translate it into functional specifications.
- Work with Project Managers, Architects, Developers and other team members to design solutions.
- Assesses risks of various solutions and prioritize competing business demands.
- Coordinate project delivery by participating in design reviews and walk-throughs to communicate designs and validate proposed solutions.
- Participates in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results.
Benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
