Product Success Manager

Alia Services • , PA

13d • Remote

About The Position

We’re looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America. This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from YOOBIC.

Requirements

• Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
• Experience with SaaS tools and platform configuration
• Strong attention to detail and organization
• Ability to manage multiple tasks and customers at once
• Problem-solving mindset
• Ability to explain technical concepts to non-technical users
• Comfortable working in a fast-paced, global environment
• English is required

Nice To Haves

• Experience with training or onboarding is a plus
• Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)

Responsibilities

• Configure and maintain customer environments (users, workflows, automation)
• Set up dashboards aligned with KPIs
• Ensure accounts follow best practices and maintain data quality
• Manage multiple customer accounts with lower complexity
• Identify and implement improvements to increase adoption
• Act as the first point of technical support before escalation
• Review environments to identify gaps in usage or setup
• Suggest and implement improvements
• Help reduce risks that could impact renewals
• Support reporting and dashboard accuracy
• Assist with client reviews and performance tracking
• Train admins and end users on the platform
• Support rollout of new features
• Ensure features are being used effectively
• Support platform expansions (new modules, workflows, scaling)
• Work closely with Customer Success and Product teams
• Follow clear prioritization and escalation processes
• Keep clear records of configurations and changes
• Contribute to internal best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed