Product Success Manager, CoCounsel Legal

Thomson Reuters • Frisco, TX

3d • $93,100 - $172,900 • Hybrid

About The Position

Thomson Reuters is seeking a passionate Product Success Manager (PSM) for their CoCounsel Legal product. The PSM will be responsible for driving customer adoption, value realization, outcomes, and ROI for CoCounsel Legal customers. This role involves managing customer relationships to align with Thomson Reuters' strategic objectives and retention goals, requiring strong business acumen to overcome obstacles to customer growth and retention. The PSM will also be responsible for developing and delivering internal and external enablement programs for CoCounsel Legal and its enhancements.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline).
• Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
• Demonstrate skills in curiosity, learning agility, proactivity, working with urgency, strategic thinking, problem-solving, collaboration, and accountability.
• Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows, particularly as they apply to legal research, drafting, and analysis.
• Understanding of legal workflows, terminology, and common challenges.
• Ability to travel 25%.

Nice To Haves

• Master's degree or J.D.
• Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus.

Responsibilities

• Drive adoption, value realization, outcomes, and ROI for CoCounsel Legal customers.
• Design, maintain, and deliver internal and external enablement around CoCounsel Legal and its enhancements.
• Manage customers to drive performance towards Thomson Reuters' strategic objectives and retention goals.
• Manage multiple projects with strong business acumen to remove obstacles interfering with customer growth and retention.
• Be a deep product expert on the AI-enabled CoCounsel Legal suite of products, acting as a technical expert.
• Deliver all aspects of the customer success motion, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk, and retaining/growing customer relationships.
• Serve as a deep product expert in event settings such as industry conferences, Thomson Reuters Conferences, Webinars, and virtual/in-person engagements.
• Develop and deliver enablement for customers in partnership to serve the digital strategy.
• Develop and deliver enablement to educate Thomson Reuters employees.
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings.
• Partner effectively with all relevant internal and external partners and stakeholders.
• Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately.

Benefits

• Flex My Way workplace policies designed to help manage personal and professional responsibilities.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Continuous learning and skill development opportunities.
• Grow My Way programming and skills-first approach.
• Flexible vacation.
• Two company-wide Mental Health Days off.
• Access to the Headspace app.
• Retirement savings.
• Tuition reimbursement.
• Employee incentive programs.
• Resources for mental, physical, and financial wellbeing.
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance.
• Two paid volunteer days off annually.
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs.
• Competitive 401k plan with company match.
• Competitive vacation, sick and safe paid time off.
• Paid holidays (including two company mental health days off).
• Parental leave.
• Sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee.
• Optional life and AD&D insurance paid 100% by the employee.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement.
• Access to Employee Assistance Program.
• Group Legal Identity Theft Protection benefit paid 100% by employee.
• Access to 529 Plan.
• Commuter benefits.
• Adoption & Surrogacy Assistance.
• Access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level