Product Strategy Team Leader

Schneider National • Green Bay, WI

7d • Onsite

About The Position

Schneider is seeking a Product Strategy Team Leader in Green Bay to connect customer insights with product strategy and operational execution. The Product Strategy Team Leader will lead a team of frontline support associates and be responsible for engaging with users, capturing feedback and managing the support team and processes.

Requirements

• Bachelor’s degree or equivalent work experience
• 3–5 years of experience in product success, customer support or product management.
• At least 1 year of experience leading or mentoring team members.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Basic project management and facilitation skill

Responsibilities

• Conduct conversations with users through interviews, advisory boards, webinars and surveys.
• Document and analyze user feedback to identify trends, pain points and opportunities for improvement.
• Manage frontline support associates and provide coaching, feedback and development opportunities.
• Developing product documentation and training materials tailored to user needs.
• Support product launches and rollouts by leading training sessions and monitoring user adoption.
• Collaborate with product, engineering and support teams to improve customer-facing processes and align priorities.

Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level