Product Strategy Lead - Vice President

JPMorgan Chase & Co.•Wilmington, DE

11h•$133,000 - $190,000

About The Position

The Freedom product team is responsible for managing the Freedom Flex, Freedom Unlimited, Freedom Rise and legacy Freedom card portfolios, Chase’s flagship, proprietary cash back product. In this role, you will define and deliver a customer-focused experience strategy for Chase Freedom customers. Using your understanding of the needs of the customer segment, you will dive into the end-to-end experience for Freedom customers, identifying opportunities to advocate for our customers and their specific needs whether in digital or human-involved experiences. As part of the portfolio strategy team for Freedom products, you will be responsible to partner across the organization to influence and inform experiences for the segment. The relationships you build and develop with a broad variety of teams across our marketing, servicing, agile product, risk management, etc. organizations will be key to success. Using your data analysis skills, strategy experience, customer mindset, and customer insights, you will quantify opportunities and work across the team and with partners to define solutions for our customers and advocate for smart, profitable, and growth-oriented experiences. Strategy in hand, you will collaborate to bring together teams to implement and align with Card leadership to our broader Bank goals and mission.

Requirements

Focus on driving quantifiable business results, returns for shareholders, and value for customers
Focus on the customer and the job our products and services need to perform to address the needs of segment
Prior experience in customer experience, servicing, product management, or customer journey design roles
Partner effectively and conscientiously by leading through strong collaboration
Experienced in helping design research or data studies, reading beyond the data, understanding customer drivers and needs, experimentation and learning agendas
Pushes boundaries of “what could be” to innovate and serve our customers’ needs
MBA or equivalent experience in a financial services or consumer product organization

Nice To Haves

Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
Develops strong partnerships; recognized as a team player
Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with data queries
Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
Customer-centered design experience with a focus on identifying needs and fulfillment of value propositions

Responsibilities

Provide strategic thought to develop and prioritize the most critical initiatives to grow top of wallet behaviors, mitigate spend attrition and drive commerce to Chase
Partner with analytics, marketing, product, design and finance teams to evaluate investments to our customer base and understand and articulate potential benefits
Effectively collaborate with cross-functional teams to develop new customer engagement experiences
Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., design, agile products)
Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding of the segment across all levels of the organization