Senior Product Specialist

RadNet • Somerville, MA

2d • Hybrid

About The Position

The Product Specialist is responsible for showcasing the Deep Health Enterprise Imaging and Informatics solutions and promoting products and services through live demonstrations and high-profile customer engagements. The Product Specialist is a critical function for promoting and educating customers (existing and prospective) about products and services. The role includes leading strategic discussions with key opinion leaders, purchasing decision makers and industry experts to gain insights into core product improvement and innovation pathways. The position works closely with internal cross functional teams to drive product requirements, use cases and workflows to support product commercialization and roadmap strategies. The role will focus on the Enterprise Imaging portfolio of solutions to nurture and support sales engagements, drive user adoption, usability efficiencies and overall customer success. As the Product Specialist, the goal is to create a positive and engaging experience that initiates customer interest, supports sales goals and drives revenue.

Requirements

• Bachelor’s Degree or Equivalent (required)
• Minimum 6 years’ overall experience in the Healthcare IT – Enterprise Imaging or Informatics industry on the provider of vendor segment.
• Minimum of 5 years’ experience in demonstrating and presenting enterprise imaging and informatics solutions to purchasing stakeholders, C-Suite decision makers, and clinical staff.
• Ability to lead in depth product and imaging workflow discussions as well as training of clinical and administrative staff.
• Proven ability to articulate product vision, functionality and value propositions to healthcare professionals with specific focus on radiology and multidisciplinary imaging specialties and workflows.
• Previous experience in demonstrating and presenting solutions at industry trade shows and events.
• In depth domain experience and expertise in radiology imaging and informatics including advanced knowledge of radiology interpretive and clinical workflows.
• Previous experience with PACS and Enterprise Imaging tools, systems and functional requirements development including workflow and product capability assessments to support product management and product development processes.
• Ability to drive and lead product assessment discussions through detailed product capability demonstrations and reviews.
• Hands-on presenter of the Enterprise Imaging (Diagnostic Suite) solution and must be able to articulate all aspects and segments of the solution to internal and external audiences.
• Must be able to handle ad-hoc questions and present to C-Suite decision makers and industry experts in a manner that positions Deep Health and our Diagnostic Suite solution to highlight differentiation and key value propositions.
• Deep knowledge and understanding of the complete patient imaging experience as well as understanding and experience in working with associated technology platforms including RIS, EMR, PACS, diagnostic worklist management, Speech to Text Voice Recognition and Dictation, Cloud platforms, Advanced Visualization, embedded and 3rd party AI tools and other healthcare IT systems and tools.
• Previous experience and knowledge of product development processes and programs (e.g., AGILE).
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards always.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.

Nice To Haves

• Experience in the provider or vendor segment of the Healthcare IT – Enterprise Imaging or Informatics industry.
• Ability to contribute to the development of product documentation and training tutorials and assets to assist users and administrators with understanding of key aspects of our Enterprise Imaging/Diagnostic Suite product portfolio.

Responsibilities

• Showcasing Deep Health Enterprise Imaging and Informatics solutions.
• Promoting products and services through live demonstrations and customer engagements.
• Leading strategic discussions with key opinion leaders, decision makers, and industry experts.
• Working with internal cross-functional teams to drive product requirements, use cases, and workflows.
• Focusing on the Enterprise Imaging portfolio to support sales, drive user adoption, and ensure customer success.
• Creating positive and engaging customer experiences to initiate interest, support sales goals, and drive revenue.
• Acquiring and maintaining in-depth knowledge of Deep Health Enterprise Imaging products and services.
• Staying informed about industry trends and competitors' offerings.
• Articulating value propositions, key messaging, and clinical benefits to various audiences.
• Conducting live demonstrations of products or services to potential customers.
• Interacting with customers in a friendly and approachable manner and addressing concerns effectively.
• Assisting in the sales process by providing product information and encouraging customer interest.
• Participating in promotional events, trade shows, and product launches.
• Gathering customer feedback and providing insights to improve product offerings.
• Preparing and submitting regular reports on demonstration activities, customer interactions, and sales performance.
• Participating in product requirements development processes and assisting product management with innovation and roadmap strategies.
• Responsible for the administration, maintenance, and ongoing readiness of internal demonstration environments.
• Curation and management of demo datasets.
• Coordination with development and engineering teams for system updates or technical support.
• Configuration of demo systems to support a variety of use cases.
• Collaborating with internal teams and external partners to prepare and execute product demonstrations for workshops, trade shows, and industry conferences.
• Contributing to the development of product documentation and training tutorials and assets.

Benefits

• Domestic / international travel up to 25%
• Ability to drive a vehicle and utilize other forms of transportation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior