Sr Product Specialist

Co-operators • Calgary, ON

4h • CA$72,847 - CA$121,411 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our P&C Underwriting and Product Solutions team provides financial security to Canadians by offering superior products and services. Our professional, high performing team strives to deliver effective services and evolves product offerings, to address emerging insurance trends and meet the needs of our clients.
Recognized as the product expert, the Product Specialist provides product expertise and a depth of knowledge of products and solutions in the national, regulatory, legislative and industry environment. You provide leadership in developing and maintaining products to positively deliver value and achieve business objectives. You will maintain and create underwriting and risk selection rules across all portfolios and be responsible for product design and development. You provide product expertise to all programs, initiatives, Manufacturing projects and implementations. You will also be providing product research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables.
This role will primarily focus on advancing AI-driven initiatives that enhance and optimize the end-to-end Underwriting Experience through innovative tools, technology, analytics, and process improvements.

Requirements

• You have a minimum of 5 years of experience in Underwriting, Claims or Analytics in the insurance environment.
• You have a secondary diploma or degree in a related field.
• You have or are working towards the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s).
• You have expert knowledge of products, policy wordings, reference and training materials, Insurance Acts and provincial legislation/requirements.
• You are able to break down complex variables and derive solutions to address issues in an environment impacted by external forces.
• You have strong understanding and demonstrated experience in working in an agile environment
• You have demonstrated interpersonal skills and the ability to establish effective working relationships with team members as well as both internal and external stakeholders at various levels.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

Nice To Haves

• Bilingualism in English and French is an asset.
• Having the Agile Certifications is an asset.

Responsibilities

• Provide leadership and subject matter expertise to project teams implementing change that affect product accountabilities. This includes acting as a SME on product accountabilities in the development, maintenance and enhancement of our policy administration systems.
• Support the profitability of portfolios by analyzing, identifying and quantifying potential solutions to identified problems/issues.
• Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
• Have awareness and/or identify interconnectivity between projects; think critically about the impacts of that interconnectivity and share insights across teams.
• Communicate and negotiate with project team members, business stakeholders and external partners. This includes leading, coordinating, chairing, and facilitating high level requirement meetings.
• Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
• Provide technical coaching and mentoring to other staff members.
• Identify opportunities within projects to improve delivery, maintainability, and usability.
• Review and assess opportunities for new improvements and functionality based on customer/user feedback and business objectives.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree