Product Specialist

SRS Distribution•Norcross, GA

11d•Hybrid

About The Position

The Product Specialist role at SRS Building Products is integral to delivering exceptional support and ensuring seamless coordination between our walk-in customers and operational teams, including outside sales, drivers, and warehouse staff. Tasked with maintaining optimal inventory levels, the Specialist will execute strategic purchasing decisions to meet customer demands efficiently and drive business growth. This position offers a unique opportunity to develop expertise in sales and inventory management within the building products industry, furthering career potential while embodying our values of leadership, teamwork, and integrity.

Requirements

Demonstrated experience in customer assistance, specifically in resolving purchasing needs for both in-person and telephonic inquiries.
Proven ability to identify and develop new sales opportunities through proactive communication with potential clients.
Proficiency in using computer systems for entering sales orders, managing cash transactions, and maintaining accurate records within company software platforms.
Extensive experience in cycle counting and inventory control processes to ensure optimal stock levels.
Practical experience with Accounts Payable, Purchase Orders, and Receiving functions.
Strong skills in financial reconciliation to manage and verify transactions effectively.
Visible commitment to reliability, safety protocols, and collaborative teamwork.
Bilingual proficiency in English and Spanish is considered advantageous.
Positive engagement with the company culture, embracing values such as "Make Money and Have Fun!"
Valid driver's license with a clean driving record and dependable transportation for work commutes.
Authorization to work in the United States without the need for employment-based visa sponsorship indefinitely.
Successful completion of a criminal and driving background check, along with a pre-employment drug screening.

Nice To Haves

Advanced Industry Knowledge: Demonstrable understanding of building products and roofing materials, with the ability to quickly adapt to new product lines and innovations.
Sales Acumen: Proven track record in identifying and cultivating new sales opportunities, with a focus on fostering long-term customer relationships and strategic partnerships.
Inventory Management Excellence: Strong skills in just-in-time inventory management, with experience using sophisticated inventory management software and systems to optimize stock levels.
Analytical Proficiency: Exceptional analytical skills, capable of interpreting sales and inventory data to drive purchasing decisions and enhance operational efficiencies.
Negotiation Expertise: Experience in supplier negotiations to secure favorable terms and pricing, ensuring optimal financial outcomes for the organization.
Operational Coordination: Ability to effectively collaborate with cross-functional teams, including sales, logistics, and warehouse operations, to meet customer needs and drive business success.
Customer-Centric Focus: Demonstrated commitment to providing superior customer service, ensuring consistency in fulfilling customer requirements with precision and timeliness.
Bilingual Communication: Proficiency in Spanish and English to facilitate enhanced communication with a diverse customer base, thereby improving customer engagement and satisfaction.
Technological Literacy: Advanced proficiency in utilizing enterprise resource planning (ERP) software and other digital tools to streamline operations and improve data accuracy.
Commitment to Continuous Improvement: Enthusiastic approach toward professional development and continuous learning in industry trends and best practices to drive personal and organizational growth.

Responsibilities

Optimize Customer Engagement: Facilitate seamless purchasing experiences by assisting walk-in customers and managing inquiries via phone, enhancing customer satisfaction and fostering loyalty.
Collaborate Across Teams: Partner effectively with the outside sales force, drivers, and warehouse personnel to ensure prompt and accurate delivery of products, contributing to exceptional service quality and operational efficiency.
Inventory Management: Maintain vigilant oversight of inventory levels, executing timely purchase orders to prevent stockouts and ensure continuous product availability, thereby supporting uninterrupted sales operations.
Drive Sales Growth: Identify and capitalize on new business opportunities by engaging with potential customers through strategic outreach, expanding the company’s market presence and increasing revenue streams.
Data Accuracy and System Integration: Utilize intermediate computer skills to accurately enter sales orders and process cash transactions, ensuring data integrity and smooth system functionality.
Conduct Inventory Audits: Perform regular cycle counts and inventory analysis to verify stock accuracy, supporting effective inventory control and minimizing discrepancies.
Strengthen Operational Compliance: Uphold company standards by conducting APPO and receiving processes with precision, overseeing the reconciliation tasks necessary to maintain compliant and organized operations.
Promote a Positive Workplace Culture: Embody the company’s “Make Money and Have Fun!” ethos, contributing to a vibrant and encouraging work environment where team members are motivated and engaged.