Product Specialist
About The Position
Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. Greets customer and determines make, type, and quality of vehicle desired. Educates customer on current product line options and basic product specifications. Provide product information (brochures) for customers when requested. Demonstrate vehicle features and technology features to customer. Educate customer on optional equipment available for purchase. Answers questions about the vehicle, technology, and features. Conducts test drives. Conducts facility tours (service, parts). Conduct training classes for current customers on technology. Provides assistance to customers as needed. Works closely with salesperson. Supports sales team as needed. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.
Requirements
- Previous sales and/or customer service experience desired
- Advanced technology skills
- Valid Driver’s License
- Basic Computer skills to utilize timekeeping system
- Ability to learn web based applications for customer management
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Regular and predictable attendance
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and other employees
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
Nice To Haves
- GED
- High School Diploma
- Associate Degree
- Bachelor Degree
- Master Degree
- Doctorate Degree
- Accounting
- Business
- Human Resources
- Information Technology
- up to 3 years
- Automotive
Responsibilities
- Greets customer and determines make, type, and quality of vehicle desired
- Educates customer on current product line options and basic product specifications
- Provide product information (brochures) for customers when requested
- Demonstrate vehicle features and technology features to customer
- Educate customer on optional equipment available for purchase
- Answers questions about the vehicle, technology, and features
- Conducts test drives
- Conducts facility tours (service, parts)
- Conduct training classes for current customers on technology
- Provides assistance to customers as needed
- Works closely with salesperson
- Supports sales team as needed
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- Other duties as assigned
Benefits
- Base Hourly Compensation of $21.00
- Production bonus based on individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
