Product Specialist, Productivity

Axon•Chicago, IL

8d•$90,000 - $144,000•Remote

About The Position

Axon’s Product Specialist, Productivity partners with Account Executives on Major and Top 1200 accounts, engaging large and complex U.S. public safety agencies. The role provides strategic technical leadership throughout the sales process, including customer discovery, solution design, presentations, workflow development, project scoping, and statements of work for Axon’s Records Management System (RMS) ecosystem. The specialist translates agency needs into actionable solutions and contributes customer insights to product roadmap discussions. This is a quota-carrying role that works closely with customers and cross-functional teams through complex sales and procurement cycles. The specialist represents Axon at industry organizations, builds long-term agency relationships, mentors junior advocates, and participates in hiring. The position is remote but requires residence in the Central U.S. region and travel up to 80%. It reports to the Manager, Product Advocates.

Requirements

At least 5 years of customer-facing SaaS or technical sales/engineering experience, with a record of high performance.
At least 5 years working directly with public safety agencies, with a deep understanding of PSAP and law enforcement workflows.
Ability to lead complex discovery, clarify ambiguous pain points, and develop sophisticated RMS solutions.
Experience independently scoping projects and developing statements of work for multi-stakeholder public-sector deals.
Strong presentation and demonstration skills, including tailoring technical content for command staff and frontline users.
Advanced technical fluency in cloud-based systems, integrations, backend concepts, and APIs/SDKs.
Ability to influence customers, collaborate across functions, and work autonomously in complex sales cycles.
Willingness to travel up to 80% as needed.
Must be located in the Central U.S. region.

Responsibilities

Lead discovery with senior and end-user stakeholders, identify explicit and latent pain points, and translate them into actionable requirements.
Deliver customized, technically complex presentations to public safety agencies.
Develop and present RMS and Dispatch workflows addressing multi-system and multi-stakeholder challenges.
Own project scoping and statement-of-work development for RMS opportunities.
Provide structured customer feedback and identify emerging market needs for product roadmap discussions.
Partner with demo engineers to design scenario-based demonstrations tailored to each agency’s operational needs.
Build pre-sales strategy with Account Executives, including target-agency mapping, competitive differentiation, and technical win strategy.
Coordinate procurement-cycle activities, including RFPs, technical documentation, and best-and-final demonstrations.
Track and manage account activity in internal systems to support execution and visibility into opportunities.
Develop and maintain relationships with agency leaders, managers, and frontline stakeholders.
Represent Axon at national organizations such as NENA, APCO, IACP, and MCSA through presentations, roundtables, and relationship-building.
Identify industry trends and inform Axon leadership about market direction, agency priorities, and competitive opportunities.
Mentor junior advocates through knowledge-sharing and demonstration coaching.
Participate in hiring by evaluating candidates’ technical abilities, customer-facing skills, and cultural alignment.