Product Specialist, Bureau of IT Infrastructure and Support Services

City of New York • Long Island City, NY

11h • Hybrid

About The Position

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency's day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.

Requirements

• Minimum 2 years of hands-on experience administering enterprise level Active Directory Multi-Domain environment Windows Server 2003/2008/2012 & 2016
• Experience with creating and troubleshooting Group Policies in said environment
• Experience with Active Directory Federated Services (ADFS) and Lightweight Directory Access Protocol(LDAP)
• MCSE or MCSA (2012 or 2016) required
• Experience with Terminal Services
• Professional/Vendor Certification(s) in database administration that is required for the position to be filled
• A baccalaureate degree from an accredited college or university, and two years of satisfactory fulltime (not classroom based) experience in database administration. Experience must include database design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience (IT) of which at least two years must have been database administration experience as described in "1" above
• A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above
• Undergraduate education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college or university is equivalent to 6 months of information technology experience, but may not be substituted for the required database administration experience
• A masters degree in computer science or a related field from an accredited college or university may substitute for one year of database administration experience
• All candidates must have at least one year of satisfactory full-time (not classroom based) database administration experience as described in "1" above

Nice To Haves

• Experience with Citrix XenApp is a plus
• Experience with Powershell is a plus

Responsibilities

• Provide Windows server support for both physical and virtual windows servers at various locations
• Configure and administer Windows servers from version 2012
• Assist in the ongoing deployment of server hardware, software and application
• Provide technical support, troubleshooting, diagnosis and problem resolution and maintenance
• Ability to lift up to 35 pounds+ is required to move computer equipment from location to location
• Rack and cable servers; remove servers and prepare for salvage
• Analyze, support and administer existing Windows based systems and provide troubleshooting strategies
• Applying operating system updates, patches, and configuration changes
• Manage the Active Directory (AD) and Azure AD infrastructure and collaborate with various teams to ensure it integrates seamlessly with all components including network, security, messaging and remote access
• Create and manage group memberships and / or group policy objects within Active Directory
• Diagnoses and resolves end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, network access and being consultant for computer and network problems beyond the knowledge of technical support staffs/technicians
• Assist with the Backup and Restoration of files and/or servers
• Maintain Physical and Virtual server inventory
• Ensure all hardware is under warranty and maintain warranty records
• Travel to other work sites when required
• Weekend on-call support is required

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees