Product Specialist-Software

RDO Equipment Co. • Billings, MT

16h

About The Position

Ready to be the “go-to” software expert who makes customers successful from day one? As a Product Specialist with a focus in software, you’ll own the end-to-end customer experience for Emerging Markets technology solutions—helping customers onboard smoothly, adopt tools confidently, and stay engaged for the long haul. Apply today and help shape how customers experience our technology.

Requirements

• Cross‑functional collaboration: experience working closely with Sales, Product, Account Management, and Support teams.
• Independent decision‑making: ability to make sound decisions independently in a fast‑paced, evolving environment.
• Organization and prioritization: strong organizational skills with the ability to manage competing priorities and deliver results with minimal supervision.
• Analytical problem‑solving: ability to review information, identify patterns, and translate findings into practical next steps.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Own the customer experience lifecycle: onboarding, adoption, engagement, and renewals.
• Be the customer advocate: by identifying friction points across Sales, Account Management, Service, Support, and Product teams—and helping drive smoother outcomes.
• Turn customer feedback + usage trends into action: by gathering insights, spotting patterns, and translating them into clear recommendations for leaders and cross-functional partners.
• Partner closely with Product Management: to influence roadmap priorities based on customer needs and market feedback.
• Share the story with confidence: by preparing and presenting customer experience insights, trends, and recommendations to key stakeholders.

Benefits

• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed