Product Specialist, Professional Services

The Product Specialist, Professional Services role at ClickUp is responsible for assisting the Strategic Consulting team in executing strategic initiatives and providing exceptional customer service. This role involves assisting in Workspace configuration, customer support, end-user training, and more. The Product Specialist will collaborate closely with the Lead Strategic Consultant, participate in customer calls and meetings, and escalate and resolve technical challenges. They will also serve as a product expert, providing support and conducting remote training sessions to educate clients on platform functionality and best practices. With a focus on delivering exceptional customer service and building strong relationships, the Product Specialist plays a crucial role in helping customers unlock the value of their ClickUp investment.

• Collaborate closely with the Lead Strategic Consultant to execute strategic projects and initiatives for clients.
• Assist in the creation, end-to-end configuration, and optimization of a client's ClickUp Workspace.
• Participate in customer calls, document meetings, and record current state customer processes.
• Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.
• Provide initial support for customer inquiries via email or the ClickUp platform.
• Act as a product expert and maintain a strong understanding of the ClickUp platform's functionality and capabilities.
• Provide exceptional customer service and build strong, long-lasting relationships.
• Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.

• Collaborate closely with the Lead Strategic Consultant to execute strategic projects and initiatives for clients
• Assist in the creation, configuration, and optimization of a client's ClickUp Workspace
• Participate in customer calls, document meetings, and record current state customer processes
• Collaborate with cross-functional teams to resolve complex technical challenges
• Provide initial support for customer inquiries via email or the ClickUp platform
• Act as a product expert and maintain a strong understanding of the ClickUp platform's functionality and capabilities
• Provide exceptional customer service and build strong, long-lasting relationships
• Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows
• 3+ years of prior experience

• Competitive salary and benefits package
• Opportunity to work with a fast-growing SaaS company
• Chance to make a significant impact on productivity and success
• Collaborative and dynamic work environment
• Training and development opportunities
• Exceptional customer service focus
• Ability to work remotely
• Strong focus on work-life balance
• Equal opportunity employer