IT Help Desk Technical

ClickUp is seeking an IT Helpdesk Technician to join their team in the Philippines. The technician will be responsible for providing support to internal teams with software and hardware issues. They should have a strong passion for customer experience and be eager to learn and grow with the company. The role will involve triaging, analyzing, diagnosing, and resolving incidents and problems, as well as supporting end-users with hardware and software requests. The technician will also be responsible for administering various SaaS applications and evaluating existing processes for improvements.

• Own the triage, analysis, diagnosis, and resolution of incidents and problems
• Support ClickUp end-users with hardware and software requests in a timely and professional manner and meet the established SLA policies
• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Evaluate existing processes, and provide feedback for improvements
• Create high-quality documentation of processes and policies for IT staff and other employees
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment

• Own the triage, analysis, diagnosis, and resolution of incidents and problems
• Support ClickUp end-users with hardware and software requests in a timely and professional manner and meet the established SLA policies
• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Evaluate existing processes, and provide feedback for improvements
• Create high-quality documentation of processes and policies for IT staff and other employees.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
• Strong service orientation and passion for customer experience.

• Timely and professional handling of hardware and software requests
• Administration of SaaS applications such as G Suite, Slack, Zoom, Okta, etc.
• Evaluation of existing processes and feedback for improvements
• Creation of high-quality documentation for IT staff and other employees
• Opportunity to manage multiple efforts in a fast-paced environment
• Strong service orientation and passion for helping people
• 2+ years of experience in an IT support role
• Proven analytical and problem-solving abilities
• Experience with Okta, Slack, Zoom, and other SaaS platforms
• Ability to conduct research into software issues and products
• Effective prioritization and execution of tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Equal Opportunity Employer with no discrimination based on race, color, religion, sex, sexual orientation, gender identity, or national origin.