IT Manager

ClickUp is seeking an IT Support Manager to join their team in the Philippines. The role involves owning all aspects of IT support for the EMEA and APAC region, including implementing key IT procedures, maintaining hardware and software inventory, and managing a team. The IT Support Manager will also be responsible for administering SaaS applications and providing support outside of standard business hours. The ideal candidate should have previous experience developing IT support procedures and a strong understanding of end-user computer hardware and audio-visual technologies.

• Own all aspects of IT support in the EMEA and APAC region.
• Implement key IT procedures such as employee onboarding, off-boarding, and routine technology support.
• Ensure support requests and incidents are logged and resolved timely.
• Maintain IT hardware and software inventory and track the complete lifecycle of those assets.
• Manage and lead a team including IT specialist and IT support, training and coaching them.
• Own the administration of SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Maintain on-call rotation plan and schedule to provide support outside of standard business hours.
• Previous experience developing IT support procedures.
• Excellent understanding of end-user computer hardware, conference room audio-visual technologies, and various connectivity interfaces.

• Own all aspects of IT support in the EMEA and APAC region
• Implement key IT procedures such as employee onboarding, off-boarding, and routine technology support
• Ensure support requests and incidents are logged and resolved timely
• Maintain IT hardware and software inventory and track the complete lifecycle of those assets
• Manage and lead a team including IT specialist and IT support, training and coaching them
• Own the administration of SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Maintain on-call rotation plan and schedule to provide support outside of standard business hours
• Previous experience developing IT support procedures
• Excellent understanding of end-user computer hardware, conference room audio-visual technologies, and various connectivity interfaces

• Administration of SaaS applications including G Suite, Slack, Zoom, Okta, etc.
• Opportunity to manage and lead a team
• On-call rotation plan and schedule for support outside of standard business hours
• Development of IT support procedures
• Excellent understanding of end-user computer hardware and conference room audio-visual technologies
• Expert-level troubleshooting skills for hardware and software
• Excellent customer care skills
• 5+ years of experience with IT support and minimum of 2 years of management experience
• Ability to coach, mentor, and manage junior and mid-level IT technicians
• Clear and effective communication skills
• Equal Opportunity Employer