Product Specialist - Panel Dividing

Stiles Machinery•Seattle, WA

4h•Onsite

About The Position

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years, offering world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program. Stiles builds solutions around customer’s needs, with expertise in manufacturing a range of materials including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Their innovative concepts, new technologies, and outstanding service extend to various industries such as aerospace, transportation, alternative energy, architecture and structural elements, furniture, and retail fixtures. Headquartered in Grand Rapids, Michigan, Stiles also has regional offices across the US. The company offers its team members a generous benefit package, opportunities for career advancement, and continuous career support.

Requirements

Bachelor’s Degree in Engineering or equivalent industry experience
Three to five years relative experience in panel processing industry and technical support role.
Proficiency with MS Office Suite
Ability to multitask
Adaptability to changing priorities
Strong verbal and written communication skills
Strong administrative skills
Exceptionally strong customer service skills
Effective presentation skills
Excellent problem-solving skills
Ability to work with metric and American measurements

Responsibilities

Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
Analyze the customer’s operation and requirements to develop solutions to meet their needs
Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
Provide technical support to the service group
Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.