Product Specialist I

ESPEC North America Inc•Hudsonville, MI

36d•$56,800 - $63,750•Hybrid

About The Position

ESPEC North America (ENA) is seeking a Product Specialist I to join their Inside Sales Department. This role is responsible for providing technical support to customers, Sales Representatives, and Regional Sales Managers to accurately quote opportunities, sell chambers, and deliver exceptional customer service. The Product Specialist I will develop product knowledge, quoting, and selling skills to effectively quote ENA & EC standard chambers. The company's mission is to grow and evolve by building mutually responsive, innovative partnerships and creating opportunities for team members, aiming to be the most reliable and accessible supplier of testing solutions.

Requirements

High school diploma or general education degree (GED) required.
2 years of technical sales or customer service experience required.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
Must be able to use an ERP and CRM system.
Ability to add, subtract, multiply, and divide required.
Knowledge of Business math required.
Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the production shop.
Regular physical attendance is required.

Nice To Haves

Bachelor’s degree in related technical field preferred.
Technical, electrical or mechanical engineering experience preferred.
Basic electrical and controls background (wiring, power requirements, control logic) and experience in CAD (2D and/or Solid Modeling) is preferred.

Responsibilities

Processes quotations and customer orders according to work instructions and ensures compliance with ISO standards.
Uses product knowledge to assist with the quoting process and order reviews.
Provides Regional Sales Manager(s) and Reps with product, job, and customer information.
Interfaces with other departments throughout ESPEC to provide and relay information as needed.
Utilizes the company CRM system to generate quotes and ensure accuracy of the customer database.
Follows up on quotes to make sure they are completed in a timely manner.
Communicates with the parent company (ESPEC Corp) and sister companies (ESPEC Divisions EEG, ESH and EET) as required.
Handles basic quote requests, performance calculations, and custom options on standard chambers and ESPEC Corp chambers.
Participates in ISO and quality processes, as required.
Coordinates Factory Acceptance visits with customers, Regional Sales Managers, and Sales Representatives as required.
Other duties may be assigned.