Product Solution Architect, General Assembly (West Coast USA location)

LHH (Global)

2d • $80,000 - $115,000 • Remote

About The Position

As a Product & Solutions Architect, you will design blended learning strategies for high-value B2B and B2G customers, provide consultative product expertise to the sales process, and contribute to the ongoing discovery, development, and delivery of scalable products for business. This role involves understanding GA’s expansive suite of products and solutions, translating them into solutions for enterprise pain points, and leading client calls to define learning objectives and create proposals. You will also partner with internal teams like content development, sales, and operations to ensure successful program design and delivery, and provide feedback into product roadmaps based on customer insights.

Requirements

• 5+ years of experience in instructional design and consulting or experienced in interacting with clients.
• Familiarity with PowerPoint and Microsoft Suite.
• Strong competency across at least one of our core disciplines (Tech/Data) with ability to navigate complex conversations in other disciplines.
• Background in a client-facing role, either interacting with or managing stakeholders.
• Commercial orientation, with experience in 'selling' sophisticated solutions in pre-sales environments and growing relationships in alignment with long-term partnership strategies.
• History of quickly developing strong and trust-based client relationships with C-Suite and their direct reports.
• Ability to influence partners, especially executive audiences— through data, well-structured arguments, and compelling narratives.
• Experience with designing in-person learning experiences and engagement strategies.
• Ease in collaborating with subject matter experts and synthesizing feedback.
• Experience with scoping learning needs and conducting needs analyses.

Nice To Haves

• You’re comfortable with ambiguity and enjoy solving problems.
• You’re patient, cool under pressure, and have strong attention to detail.
• You’re naturally curious and eager to explore a variety of industries and disciplines.
• Deep curiosity and passion for all things education, learning, and tech.

Responsibilities

• Design blended learning strategies for high-value B2B and B2G customers.
• Provide consultative product expertise to the sales process.
• Contribute to the discovery, development, and delivery of scalable products for business.
• Understand how GA’s solutions and products translate to solving specific enterprise pain points and communicate this effectively.
• Lead calls or meetings with clients to drill in on learning objectives.
• Participate in the creation and review of proposals and make recommendations to achieve client objectives.
• Handle a significant portion of calls independently with a solid baseline of competency across core offerings (Tech or Data & AI) and manage discussions across secondary offerings (PM, UX, Marketing).
• Select SMEs to bring to sales conversations to provide industry expertise and support solution creation.
• Establish consultative, advisory relationships with client stakeholders pre- and post-sale.
• Respond to RFPs, ensuring GA outlines the best offering/set of capabilities possible to win the deal.
• Make internal recommendations on the feasibility of program deployment, considering scope, development needs, deployment nuance, and market opportunity.
• Lead design calls to guide clients through program content, share insight/rationale for content direction and instructional approach, and incorporate client feedback.
• Leverage innovative instructional design methods to create proposed programs and high-level learning designs that are engaging and outcomes-driven.
• Partner with the content development team to ensure scope and approach are customer-pleasing and achievable, and result in accurate development estimates.
• Work cross-functionally with GA’s Sales, Product Development, Ops, and Client Services to provide visibility and feedback into new partner goals.
• Actively participate with Voice Of Customer initiatives across GA Solution lines to improve the efficacy of GA solution-suites.
• Lead scoping calls with prospects or clients to uncover training needs or define learning objectives.
• Work with an Account Director to help draft or give input on a proposal or RFP.
• Partner with an SME to brainstorm and restructure content narrative for a program.
• Handle incoming requests from Account Directors on content related to client needs.
• Attend handover meetings/internal kickoffs to translate presale information to the custom dev team.
• Research trends in data, AI, digital marketing, or other GA disciplines.
• Report client insights to Product owners to inform the product roadmap.

Benefits

• medical
• dental
• vision
• term life and AD&D insurance
• short-term and long-term disability
• additional voluntary benefits
• commuter benefits
• wellness plans
• a 401k plan or a non-qualified deferred compensation plan
• Personal Time Off (PTO) on an accrual basis per year
• Paid Holidays
• up to 6 weeks of Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed