Product SME – Auto Claims
About The Position
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. Assured Insurance Technologies is seeking a Product SME to lead a comprehensive evaluation of the end-to-end auto claims process. This role will focus on understanding how claims move from First Notice of Loss (FNOL) through resolution, how decisions are made and documented, how data flows across systems, and where operational and product improvements can meaningfully impact cycle time, accuracy, customer experience, and financial performance. This role sits at the intersection of Product, Engineering and Analytics and is expected to drive meaningful, company-wide impact.
Requirements
- Prior experience working at a major carrier as a claims adjuster
- Deep understanding of the end-to-end auto claims process within P&C
- Experience working closely with product, engineering, data, and operational teams
- Proven ability to assess complex workflows and identify high-impact improvements
- Comfort owning ambiguous, high-leverage initiatives with measurable financial impact
- Strong written and verbal communication skills
Responsibilities
- Conduct an end-to-end review of the auto claims lifecycle
- Develop deep expertise in how claims decisions are made and supported by data
- Identify breakdowns in claim workflow and documentation
- Own the integrity of core claims data across systems
- Define standards for claims quality and defensibility
- Partner cross-functionally to resolve systemic issues
- Improve both inputs and outputs across the claims process
- Translate insights into measurable product improvements
- Influence roadmap decisions with financial and operational context
- Serve as the internal subject-matter expert on the auto claims lifecycle
- Align teams around consistent process standards
- Communicate clearly across audiences
Benefits
- Competitive salary and equity packages for all employees
- Platinum medical, dental, and vision
- Free life insurance: Including long-term disability & short-term disability
- Unlimited PTO: Uncapped vacation days & paid holidays
- Maternity & paternity leave
- 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
- WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
- Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
- Team events & Offsites: We're remote, but we regularly get together
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
