Product Service Technician - CO2 Refrigeration (onsite)

Johnson Controls•Waynesboro, PA

9d•$70,000 - $85,000•Onsite

About The Position

Johnson Controls is a leading provider of advanced refrigeration solutions, specializing in transcritical CO₂ systems for data centers and other high-demand environments. Our commitment to innovation and sustainability drives us to deliver cutting-edge technologies that meet the evolving needs of our clients. We are currently seeking a Product Service Technician to support a variety of refrigeration products for the supermarket, cold storage, industrial refrigeration, and data center market. In this role, you will have the opportunity to communicate with JCI external customers, share your troubleshooting and technical expertise, as well as repair equipment and perform root cause analysis on systems. This position is based at our facility in Waynesboro, PA. Candidates must be commuting distance to the facility, or able to relocate. Only US Citizens and/or Permanent Residents will be considered for this position, as we are not able to sponsor.

Requirements

Associates Degree
3+ years of experience with refrigeration systems
Understanding of refrigeration principles and experience with control systems.
Up to 25% domestic travel
US Citizen and/or Permanent Resident

Responsibilities

Oversee the performance of transcritical CO₂ refrigeration systems, ensuring optimal operation and promptly addressing any issues.
Collaborate with customers and end-users to diagnose and resolve system malfunctions, providing clear guidance and solutions.
Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.
Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.
Engage with customers via email and other communication channels to provide updates, technical information, and support.