Product Safety Technician I

Johnson Health Tech Companies • Cottage Grove, WI

62d • Onsite

About The Position

Under the direction of the Product Safety Team Lead, the Product Safety Technician is responsible for supporting Product Safety Team in monitoring, tracking, investigating, and improving product safety for Johnson Health Tech North America. Duties will include working on the Product Safety Team to review reports of product safety issues, provide information to the Product Safety Committee, review returned units with Quality Engineers, and take ownership of escalated customer support contacts in accordance with company policies and procedures.

Requirements

• Highschool Diploma or GED required.
• Minimum 5 years experience in Customer Technical Service
• Proficiency with Office 365 products
• Proficiency with CRM & SAP required

Nice To Haves

• 2-year technical degree or equivalent experience preferred

Responsibilities

• Create Product Safety Reports (PSR) and Questionnaires (PSQ)
• Order parts, dispatch technicians to perform service or gather information
• Contact Customers to gather information and coordinate remedies
• Assist with PST activities such as weekly meetings and data review
• Manage weekly CRM keyword searches
• Help track product returns to ensure timely arrival of returned products
• Maintains Confidentiality
• Work on other projects as needed

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• FSA and HSA options
• Employee product discounts, wellness resources, and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED