Product Reliability Manager

Finning•Edmonton, AB

1d•Onsite

About The Position

Join Finning and play a critical role in managing Mining Machine product reliability and performance. This position offers: • A leadership role focused on improving machine health, reliability, durability, and performance. • Opportunities to collaborate with customers, Caterpillar, and internal teams to drive product support strategies. • Competitive compensation and comprehensive benefits. As a Product Reliability Manager, you’ll work closely with customers, Caterpillar representatives, and Finning teams to ensure Mining Machines in the region are supported through a defined Product Problem Management process. If you have strong technical expertise, relationship-building skills, and a passion for improving reliability, this is a role for you! This position is located in Edmonton and will be working a Monday to Friday ( 5 x 2)

Requirements

Journeyman certification in Heavy Duty Technician trade or related post-secondary education in a relevant technical field.
Superior mechanical and electrical aptitude coupled with exceptional troubleshooting abilities
Strong mechanical aptitude with exceptional troubleshooting abilities.
Ability to lead, mentor, and motivate teams effectively.
Strong negotiation skills and ability to influence stakeholders.
Proficiency in MS Office Suite and service support systems (SIS, Dealer.com, TMIWEB, ET, VIMS).
Self-starter with strong time management, prioritization, and problem-solving skills.
Travel required to customer sites in region (up to 25%).

Responsibilities

Manage Electric Rope shovel and Electric Drive System product reliability and performance issues, including formal documentation, tracking and communicating top technical & commercial issues.
Develop, monitor, and report ERS and Electric Drive System KPIs to measure reliability and performance improvements.
Build strong relationships with key customer personnel to identify product performance issues and recommend equipment management strategies and best practices.
Collaborate with Finning branch teams to identify and resolve reliability and durability issues, including managing test parts and related documentation.
Work closely with Caterpillar Field Engineers, district representatives, and product groups to support Mining Machine reliability initiatives.
Partner with remanufacturing and rebuild facilities to manage component reliability and durability, ensuring consistent processes for tracking and communication.
Formalize commercial product support agreements with Caterpillar for recurring issues and develop CSLs where required.
Prepare and distribute technical documents, including best practices, technical reports, special instructions, and local support programs.
Support Reliability Group and branch management during customer interface meetings and technical discussions.
Provide technical input to sales, marketing, technology, and contract teams to enhance product support strategies.
Participate in customer meetings and act as a technical leader for reliability discussions.
Monitor machine health and condition monitoring data to identify trends and improvement opportunities.
Maintain accurate records of reliability issues and communicate updates to stakeholders.
Coordinate with internal and external teams to ensure timely resolution of product concerns.