Product Quality Owner
About The Position
As a Senior Product Quality Owner (PQO), you’ll be the guardian of product quality across multiple product lines or complex product areas. You’ll own and prioritize backlogs (bugs, risks, improvements), ensuring critical issues are addressed first. You’ll lead the process of triaging, organizing, and ranking issues with inputs from QA, Support, Product, and Engineering. You will translate product features into clear projects with defined deliverables and milestones. You will validate and approve features before release, focusing on core flows, usability, and risk management. You’ll collaborate cross-functionally with engineers, designers, project managers, and product managers to deliver high-quality experiences. You will act as the main point of contact for quality standards, validation strategy, and testing expectations across teams. You will own the cohesion, accuracy, and ongoing updates of internal product documentation, playbooks, and test case repositories. You will support product operationalization by embedding new features into tools, reporting, and internal enablement.
Requirements
- At least 5 years of experience in QA, product quality, or product ownership, ideally in SaaS environments.
- Strong understanding of product lifecycles and testing practices, and know how to embed quality across the delivery process.
- Successfully led cross-functional delivery initiatives, influencing multiple teams or product domains.
- Skilled at anticipating risks, spotting patterns in recurring defects, and proactively driving solutions.
- Comfortable managing multiple quality backlogs and ensuring the most critical issues are addressed first.
- Balance attention to detail with the bigger picture, validating usability and readiness while supporting business outcomes.
- Track record of improving throughput by reducing defect leakage and strengthening release readiness.
- Natural collaborator and mentor, able to raise the quality maturity of peers and foster a culture of proactive quality ownership.
Nice To Haves
- Experience in fintech or high-availability SaaS environments.
- Familiarity with observability tools and automated testing frameworks.
- Contributions to open-source testing or observability tools.
Responsibilities
- Own and prioritize backlogs (bugs, risks, improvements), ensuring critical issues are addressed first.
- Lead the process of triaging, organizing, and ranking issues with inputs from QA, Support, Product, and Engineering.
- Translate product features into clear projects with defined deliverables and milestones.
- Validate and approve features before release, focusing on core flows, usability, and risk management.
- Collaborate cross-functionally with engineers, designers, project managers, and product managers to deliver high-quality experiences.
- Act as the main point of contact for quality standards, validation strategy, and testing expectations across teams.
- Own the cohesion, accuracy, and ongoing updates of internal product documentation, playbooks, and test case repositories.
- Support product operationalization by embedding new features into tools, reporting, and internal enablement.
Benefits
- Health & Dental coverage as of Day 1
- Flexible Paid Time Off (FTO)
- Remote work environment with frequent in-person gatherings and activities.
- Career development, learning opportunities and growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
