Product Quality Experience Coordinator

Canada Goose • Scarborough, ON

20d • CA$46,000 - CA$64,000 • Onsite

About The Position

We’re looking for a proactive, detail-oriented Product Quality Experience Coordinator to help power our global warranty repair operations. In this role, you’ll be at the intersection of product quality, operational excellence, and customer experience- ensuring our global repair network is equipped with the tools, knowledge, and processes needed to deliver exceptional service. You’ll collaborate cross-functionally with Product Development, QA, Production, Sourcing, and global repair partners to drive repair readiness, streamline operations, and continuously improve the way we support our products throughout their lifecycle.

Requirements

• Degree in Fashion, Textile Manufacturing, or a related field.
• 2–4 years of experience in product operations, quality assurance, garment manufacturing, or repair operations.
• Strong understanding of garment construction, product quality standards, and repair processes.
• Experience developing technical documentation, training materials, and visual communication tools.
• Strong analytical mindset with proficiency in digital tools and operational systems.
• Excellent written and verbal communication skills.
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• A creative, solutions-focused approach with a passion for improving processes and experiences.
• Strong collaboration skills; vendor management experience is considered an asset.
• Multilingual capabilities are a plus.

Responsibilities

• Partner with Product Development teams during product development and proto meetings to provide technical insights that improve repair readiness and long-term product quality.
• Lead repair planning initiatives, including parts coordination and knowledge-sharing rollouts to support seamless integration across global repair operations.
• Coordinate wear testing, sample requests, and product investigations to support training and quality assessments.
• Conduct repair time studies to evaluate efficiency and identify opportunities for process optimization.
• Support repair cost analysis and pricing evaluations.
• Drive continuous improvement initiatives by identifying process gaps and implementing innovative, scalable solutions.
• Develop engaging and user-friendly SOPs, training decks, technical guides, and visual documentation.
• Support research, onboarding, and product knowledge training for seasonal launches and new product rollouts.
• Maintain digital resources and operational systems to ensure global teams have access to accurate, up-to-date information.
• Help simplify complex information into clear, actionable tools for diverse audiences.
• Assist with seasonal operational activities including inspections, cleaning protocols, and quality assurance checks.
• Coordinate raw material planning and fulfillment across global repair facilities.
• Support visual standards, workflow documentation, and operational consistency across locations.
• Serve as a key connector between global teams, helping align processes and close knowledge gaps.
• Collaborate closely with internal stakeholders including QA, Product Development, Production, and Sourcing, as well as external vendor partners.
• Contribute to cross-functional planning initiatives focused on operational excellence and continuous improvement.

Benefits

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level