Product Quality Coordinator

PREMIUM GUARD INCORPORATED•Albion, IL

18d•$20 - $25•Onsite

About The Position

The Product Quality Coordinator coordinates product quality investigations, inventory verification, and corrective-action follow-up for issues identified in the field, at customer locations, or within Premium Guard Inc.'s distribution network. The role is a central point of communication among the Quality team, Distribution Operations, Product Management, global manufacturing facilities, and Supplier Quality Engineering (SQE) teams. It ensures concerns are investigated promptly, potentially affected inventory is identified and evaluated, findings are documented, and corrective actions are tracked through resolution. The coordinator also supports internal quality management system audits and assists Product Management and Engineering in sourcing original equipment (OE) and competitive product samples. The position is based in Albion, Illinois, and is full-time on the first shift/day schedule. PGI is a privately held company established in 1996 and a supplier of private-label solutions for automotive, diesel, power-sports, and specialty filter markets, with a supply chain spanning the Pacific and South America.

Requirements

High school diploma or equivalent.
Two or more years of experience in quality assurance, manufacturing, distribution operations, product support, or a related field.
Strong organizational skills, attention to detail, and ability to manage multiple investigations and priorities independently.
Excellent written and verbal communication skills, with the ability to coordinate across departments and follow through on outstanding issues.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams.
Ability to interpret product information, part numbers, packaging, labeling, and inspection documentation.
Strong problem-solving skills, including the ability to identify incomplete information, pursue resolution, and escalate concerns appropriately.
Willingness and ability to complete company-provided internal auditor training and qualification to support ISO 9001 and IATF 16949 audit requirements.

Nice To Haves

Associate degree or relevant postsecondary education.
Experience in the automotive aftermarket, manufacturing, or parts distribution.
Familiarity with quality management systems, product containment, supplier corrective actions, and 8D problem-solving methodology.
Experience working with ERP systems, warehouse operations, or international suppliers.

Responsibilities

Coordinate investigations of reported product quality issues, including misboxed, mislabeled, damaged, defective, or otherwise nonconforming products.
Gather and review part numbers, lot codes, photographs, customer complaints, and supporting documentation.
Work with Quality and Product Management to define investigation scope, identify potentially affected inventory, and coordinate follow-up.
Escalate significant or recurring quality concerns to the Global Quality Manager and appropriate stakeholders.
Serve as the primary Quality liaison with distribution centers for product inspections, stock checks, and inventory verification.
Communicate inspection requirements, coordinate inspections, review findings, and consolidate results across facilities.
Coordinate inventory holds, segregation, sorting, rework, or other approved disposition activities with Distribution Operations and Quality leadership.
Track inspection requests and follow up with warehouse personnel to ensure timely completion.
Communicate quality concerns and investigation findings to overseas manufacturing facilities and regional SQEs.
Coordinate supplier investigations, root-cause analysis, and corrective-action requests, including 8D reports when required.
Track supplier responses, corrective-action commitments, and implementation timelines; work with regional SQEs to obtain documentation and verify effectiveness.
Escalate overdue or inadequate supplier responses and recurring concerns to the Global Quality Manager.
Maintain records of product quality complaints, warehouse inspections, supplier investigations, and corrective actions.
Prepare investigation summaries documenting concerns, inspection results, affected inventory, corrective actions, and resolution status.
Update the Global Quality Manager and Product Management on open investigations and outstanding actions; monitor timelines and follow up to ensure timely closure.
Support quality reporting, identification of recurring issues, and continuous improvement of investigation processes.
After completing company-provided training and qualification, conduct assigned internal audits in accordance with ISO 9001 and IATF 16949 requirements.
Assist Product Management and Engineering in sourcing and purchasing OE and competitive product samples for evaluation and benchmarking.
Identify sample sources, coordinate purchases and shipments, and maintain basic records of sample purchases, costs, and shipment status.
Perform other related product quality and administrative support activities as assigned.