Product Quality Analyst
About The Position
As part of Playground’s Product team, you will be responsible for helping ensure the quality, reliability, and usability of the products relied on by thousands of child care businesses, agencies, and government organizations. You’ll play a critical role in catching issues before they reach customers, validating that new features work as intended, and helping our engineering and product teams ship with confidence. This role sits at the intersection of product, engineering, and customer experience. You’ll test new features, reproduce and document bugs, validate fixes, build and and use your product knowledge to identify edge cases that others may miss. We’re looking for a detail oriented self-starter who takes ownership, communicates clearly, and is excited to help raise the quality bar across the product as we continue to grow.
Requirements
- 1-2 years of experience in a role touching the product development or software delivery lifecycle — QA, product ops, implementation, or similar
- Familiarity with how software gets built and shipped — you understand what a ticket is, what a sprint is, and how a feature goes from idea to production
- Experience with a ticketing or project management tool (Linear, Jira, or similar)
- Strong attention to detail and a natural instinct to poke at things until they break
- Clear written communication — you can describe a bug in a way that's actionable, not ambiguous
Nice To Haves
- Experience at a startup or fast-moving team
- Exposure to B2B SaaS products
- Familiarity with childcare, education, or government software
Responsibilities
- Manually test new features built by engineers, with a focus on edge cases, unexpected user behavior, and regressions in adjacent areas of the product
- Read and interpret product requirements to validate that what's built matches what was intended
- Surface bugs clearly and concisely in our ticketing system (Linear) with enough context for engineers to act fast
- Work cross-functionally with Engineering and Product throughout the development cycle
- Develop a deep understanding of the Playground product to spot when something feels off, even when it's technically "working"
Benefits
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1200/year education stipend
- Free lunch daily
- MacBook
- Collaborative and supportive work culture with a high level of autonomy and room for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
