Product Program Data Specialist

Girl Scouts of Oregon and Southwest Washington•Portland, OR

9d•Hybrid

About The Position

Girl Scouts of Oregon and Southwest Washington seeks a highly accurate Product Program Data Specialist who shares our vision of helping Girl Scouts change the world. As the Product Program Data Specialist, you'll be responsible for supporting the execution of all Product Programs through data reporting, systems management, leadership of the recognition program, and member and volunteer support. In this role, you’ll be responsible for building and maintaining reporting tools, analyzing key product program metrics, and identifying opportunities to improve participation, revenue, and operational efficiency. This position serves as the primary owner of data reporting and systems across product programs and leads recognition program planning and execution in collaboration with the Product Program Manager. The Product Program Data Specialist ensures data accuracy, supports informed decision-making, and promotes a girl-led Girl Scout Leadership Experience.

Requirements

At least seven (7) of relevant education and experience, including:
Advanced experience using Excel or Google Sheets to clean, transform, and analyze data from multiple sources.
Experience with customer relationship management software and data management tools.

Nice To Haves

Experience working with volunteer-led programs, nonprofit organizations, or product/program-based sales environments.
Experience with Salesforce, Looker, and JotForm.

Responsibilities

Build and maintain reporting tools and dashboards in Google Sheets and Excel support visibility into product program registration, sales, inventory, and key operational metrics.
Analyze product program key metrics, identify trends and patterns in collaboration with the Product Program Manager.
Identify opportunities to improve participation, increase revenue, and enhance program efficiency through quantitative and qualitative analysis in collaboration with the Product Program Manager.
Utilize advanced Excel and Google Sheets capabilities (including Power Query, macros, and data transformation techniques) to clean, merge, and standardize data from multiple sources, including converting and restructuring PDF and vendor reports; identify gaps in vendor reporting and provide recommendations for improvement.
Support the configuration, maintenance, and optimization of vendor software platforms including program setup, data updates and adjustments, and timeline configuration in collaboration with the Product Program team and external vendors.
Maintain consistency and alignment of data across multiple systems and shared reporting resources in collaboration with cross-functional teams, ensuring data accuracy, identifying discrepancies, and maintaining alignment across multiple sources.
Manage the processing and distribution of participant recognitions and rewards, including coordinating data across systems, verifying accuracy, and supporting multi-step fulfillment processes.
Lead recognition and rewards program research, planning, and execution in collaboration with the Product Program Manager.
Create and maintain Salesforce knowledge articles and email templates for all aspects of the Product Program department.
Provide operational support to partner, member, and volunteer inquiries through a variety of communication channels, ensuring timely resolution and documentation in the council’s customer relations management system.
Initiate and track missing funds communication, gather relevant information, and escalate concerns to the Product Program manager when necessary.
Participate in department, organizational, and regional council events that occur outside of regular office hours, including occasional evenings, weekends, and overnight travel.