Product Portfolio Operations Manager

JPMorgan Chase & Co.•Plano, TX

About The Position

As a Product Portfolio Operations Manager in the IP-DSS Payments & Data organization, you are a core member of the cross-product/services team responsible for establishing the operating structures, portfolio discipline, and connectivity mechanisms that improve coordination, sequencing, and execution across the product space. You will create cross-product connectivity and a cohesive portfolio approach across IDP and Payments, leveraging AI to accelerate insights, planning, and decision-making.

Requirements

5+ years of experience (or equivalent expertise) in program/portfolio operations, program management, or performance optimization in complex organizations.
Proven ability to design and implement operating models, portfolio cadences, and operational effectiveness initiatives across multiple products and teams.
Experience applying strong working knowledge of the product development lifecycle and agile methodologies; remain effective in ambiguity, change, and competing priorities.
Experience using AI-enabled approaches to improve planning, reporting, forecasting, and decision-making (e.g., synthesis, risk/dependency identification, workflow automation) with sound governance.
Experience building executive-ready narratives and communications that translate complex portfolio signals into clear options, decisions, and actions.
Experience delivering strong quantitative and analytical skills, including comfort defining and managing KPIs, operating metrics, and portfolio health indicators.
Demonstrated proficiency with portfolio/program tooling and documentation practices (e.g., Jira/Confluence and/or equivalent platforms) to enable repeatable reporting.
Experience operating with financial and capacity discipline, including basic portfolio financial tracking, resourcing views, and investment trade-off support.
Experience collaborating effectively across Product, Technology, Operations, and Controls partners, influencing outcomes through structured facilitation and stakeholder management.
Strong process orientation, attention to detail, and bias for action while maintaining high standards for operational quality and control readiness.

Nice To Haves

Experience in Payments and/or Data Platforms, including work in regulated, controls-heavy environments.
Lean Portfolio Management and/or Agile-at-scale practices (capacity planning, dependency management, prioritization, trade-offs).
Portfolio analytics strength (advanced Excel plus BI tools such as Power BI/Tableau); SQL is a plus.
Tooling fluency across Jira/Confluence and/or ADO/ServiceNow/Clarity/Aha!/Smartsheet, including standardization of reporting.
Practical AI-enabled portfolio operations (automated reporting, risk/dependency insights, executive synthesis) with appropriate governance and controls.

Responsibilities

Drives a cohesive portfolio operating rhythm across IDP and Payments through integrated planning, reporting, and executive communications aligned to business objectives.
Implements cross-product connectivity mechanisms (cadences, artifacts, decision forums) that increase alignment, transparency, and decision velocity across stakeholders.
Orchestrates portfolio-level prioritization, sequencing, and trade-off discussions by translating strategy into actionable roadmaps, capacity plans, and dependency views.
Establishes governance-ready intake and tracking for controls, financials, resourcing, and capacity signals to support portfolio health and auditable execution.
Leverages AI-enabled tools and practices to accelerate analysis, synthesize inputs, identify risks/dependencies, and streamline recurring operational workflows.
Optimizes operational efficiency via maturity assessments, training, playbooks, and continuous improvement practices that scale across product teams.
Monitors portfolio KPIs and operational metrics (e.g., throughput, predictability, capacity utilization, dependency aging, decision cycle time) and surface insights to leaders.
Facilitates cross-functional risk and issue management, including proactive escalation paths, mitigation planning, and stakeholder alignment on actions and owners.
Standardizes portfolio reporting and storytelling across tools and teams to produce consistent, decision-quality updates for executives and governance forums.
Partners with Product, Technology, and Controls stakeholders to ensure portfolio practices support regulated, controls-heavy delivery expectations.
Enables change adoption by coaching teams through ambiguity, reinforcing operating discipline, and ensuring continuity during shifting priorities and capacity constraints.