Product Performance Technician

Western States Careers•Meridian, ID

1d•Onsite

About The Position

Western States is seeking a Product Performance Technician to join their team. This role involves actively participating in safety initiatives, performing diagnostics, troubleshooting, and repairs on various engine and equipment systems. The technician will also be responsible for preventative maintenance, installations, and continued development through training and utilizing service manuals. The position requires strong communication, problem-solving, and technical skills, with a willingness to travel and work overtime.

Requirements

High school diploma or GED required.
Minimum of one year of heavy equipment maintenance experience required.
Minimum of one year of Field Service experience preferred.
Minimum of five years’ experience in heavy equipment diagnosis and repair.
Valid CDL with a clean driving record and DOT compliance.
Proficiency in English (speaking, reading, comprehension, writing).
Exceptional customer service and advanced communication skills.
Proficiency in Microsoft Office and similar systems.
Ability to work autonomously under pressure with excellent problem-solving skills.
Specialized knowledge in electrical, hydraulic, A/C, powertrain, and telematics systems.
Strong capability in comprehending and applying technical documentation.
Proficiency with software programs (ET, STW, Parts Integration, SIS Web).
Effective relationship-building and maintenance skills.
Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
Ability to generate 97 ft./lbs. of force, by pushing and pulling.
Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
Ability to carry up to 20 lbs. while repeatedly ascend/descend a minimum of ten, 8” stair steps.
Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
Exposure to extreme temperatures and environment.
Must be able to meet all safety requirements for applicable safety policies.

Nice To Haves

Associate degree from an accredited vocational school preferred.
Caterpillar experience preferred.

Responsibilities

Actively cares, promotes, manages, and advocates safety at Western States, ensuring a safe work environment for all employees, vendors, and clients.
Completes Job Hazard Analysis (JHA’s) prior to any job-related tasks.
Maintains clean/clutter-free personal work areas.
Adheres to required personal protective equipment (PPE).
Develops basic troubleshooting skills on various engine and equipment systems under supervision.
Assists with skill level appropriate testing and compares data to specifications.
Assists with repairs and diagnosing machine failures according to WSECO’s time requirement guidelines.
Performs experience level appropriate tasks independently, including inspections and minor troubleshooting, during scheduled preventative maintenance.
Independently completes engine preventative maintenance and inspects/repairs external engine components.
Performs preventative maintenance duties on powertrain, including proper additive use and oil sampling.
Performs basic troubleshooting and repair on powertrain components, including identifying leaks, replacing seals/hub bearings and races, adjusting clutch brakes, removing/inspecting axles, and identifying u-joint and yoke series.
Performs basic understanding and assisted replacement of various brake systems.
Understands basic electrical components with the ability to test, repair, and replace circuits, including Deutsch and Ampseal Connectors, 6/12/24 battery voltage systems, and harness repair/replacement.
Independently performs basic hydraulic systems maintenance, including fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows.
Troubleshoots and services HVAC systems, including evacuating, recharging, and replacing components.
Possesses a basic understanding of general mechanical/electrical cab functions pertaining to operator interfaces.
Under supervision, performs general tasks in troubleshooting and repair of various frame and suspension systems, including tracks, track pads, drive sprockets, and idlers.
Identifies undercarriage components and performs track sag measurements.
Installs, repairs, and activates telematics systems on equipment.
Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan (TCDP).
Utilizes service manuals (STW, SIS, and parts books) to address technical issues and perform tasks within technician level abilities.
Develops familiarity with parts reusability guidelines.
Writes and reads complete, factual service reports for files and warranty purposes using STW for timely work order closing.
Develops skill sets to address all inquiries in a prompt and friendly manner.
Performs other duties as assigned while developing a mindset for technician productivity.