Product Owner

Ford Motor Company • Allen Park, MI

2d • $86,600 - $166,200 • Hybrid

About The Position

The Product Owner is responsible for the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences. You will have a laser focus on utilizing everything in your playbook to ensure we deliver the best customer and dealer experience through all channels (Dealer Portal, Mobile App, Web, Fleet Telematics, etc) with a focus on feature development and delivery. The Digital Experience you deliver will help build a Best-in-Class scheduling and service experience for both the customer and dealer.

Requirements

• Bachelor's degree in computer science, Engineering, Business, Information Systems, or a related field.
• 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines / technologies / processes as a Product Manager, Program Manager, DevOps or similar discipline.
• 3+ years of product ownership experience working in a fast-paced, environment where priorities shift on a regular basis.
• 3+ years of experience working in a fast-paced agile environment using creative problem-solving skills to make decisions.
• 3+ years experience owning/driving roadmap strategy and definition.
• 3+ years experience in front-end customer experience products, managing a complex backlog with many stakeholders, managing product development within Jira, and end-to-end product delivery.

Nice To Haves

• Master’s Degree or MBA
• Experience in applying Human Centered Design practices to customer experience design, product development and/or Software Development
• Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
• Strong organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
• Firm grasp of capacity-based planning
• Exceptional verbal and written communication skills, capable of presenting senior leadership.
• Excellent business judgment and demonstrated ability to think and act both strategically and tactically.
• Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player.
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities and requirements.

Responsibilities

• Defining, grooming and development of features based on customer/dealer experience, competitive benchmarking, consumer trends and dealer feedback, etc.
• Collect and incorporate global customer and dealer feedback into platform capabilities and roadmap priority for retail and commercial businesses.
• Collect and incorporate stakeholder input from marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap.
• Work closely with your Operations, Architecture, and Integration teams to develop and prioritize business requirements across software platforms and applications needed to deliver customer/dealer value across the Ford value chain.
• Work with product designers to create and validate User Interface designs and wireframes.
• Work with product managers to translate customer/dealer needs into a backlog of user stories for software engineers and accept these user stories as they are completed.
• Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams.
• Success looks like a clearly articulated product strategy, vision and roadmap with milestones to get us from now to a launched commercial product that has been informed by user research, user testing and experimentation.
• Communicate the vision to all stakeholders.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level