Product Owner

World Bank Group•Washington, DC

3d•Onsite

About The Position

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. The Operations Effectiveness unit (ITSEF), leads efforts to enhance operational efficiency and data-driven decision-making in Bank’s Operations. To strengthen sector specific operational support, the Knowledge for Operations team within the ITSEF unit is developing sector agents, AI enabled, domain specific digital capabilities that help operational teams quickly retrieve insights, lessons, create templates, and get contextual guidance.

Requirements

Master's degree in STEM fields (Science, Technology, Engineering, Mathematics), combined with a minimum of 5 years relevant experience, or Bachelor’s degree with 7 years of product management experience, or equivalent combination of education and experience.
Demonstrated expertise in Artificial Intelligence (AI), with solid knowledge of machine learning, natural language processing, and AI-driven solution development. Proven ability to translate complex business requirements into impactful AI-enabled product features.
Demonstrated ability to define and execute AI product strategies, including opportunity assessment, use case prioritization, and ROI framing.
Experience designing products that use RAG, multi agent architectures, or workflow automation using LLMs.
Ability to translate sector knowledge (Water, Transport, Health, Education, Climate, Governance, etc.) into AI-ready workflows and features.
Familiarity with responsible AI frameworks, human-in-the-loop design, and principles governing automated reasoning systems.
Experience developing adoption strategies, messaging, demos, narratives, and impact stories for AI products.
Ability to communicate AI concepts clearly to operational users, sector specialists, and senior management.
Proven track record of successfully developing and launching technology products in large-scale environments.
Experience managing vendor engagements.
Proven ability to collaborate with other team members across boundaries and contribute productively to the team's work and output, demonstrating respect for different points of view.
Strong presentation and collaboration skills with a proven record of leading meetings and influencing stakeholders in multicultural environments.
Passion for innovation and staying up to date with the latest technology trends.
Ability to learn quickly and adapt to changing priorities.
Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
Proficiency in English.

Nice To Haves

Experience working with WBG operational platforms and workflows (preferred).

Responsibilities

Identify high value AI opportunities across verticals, sectors by analyzing workflows, pain points, and operational bottlenecks and utilizing product discovery methodologies (e.g. Design Sprint, Discovery Workshops etc.)
In coordination with the Product Manager, define the long-term AI vision and roadmap for agents, copilots, and multiagent systems
Work with the development team to define requirements for model selection (frontier, opensource), retrieval sources (institutional/reputed external), prompt orchestration, and multiagent flows.
Monitor agent performance using analytics: hallucination rates, response quality, safety triggers, domain relevance, retrieval precision, user satisfaction.
Lead product marketing for AI/Agentic AI solutions by defining clear value propositions, benefit narratives, user stories, and sector-specific impact messaging; and develop communication assets that explain agent capabilities, limitations, and responsible use principles in ways that resonate with operational audiences.
Drive adoption and change management for AI features across K360, sector communities, and Global Practice networks by executing targeted adoption campaigns; overseeing readiness assessments, training materials, and user enablement plans; and ensuring users build trust, understanding, and confidence in AI-enabled workflows
Translate sector team needs to clear product requirements, features, and user journeys.
Prioritize capabilities using data, user insights, and evolving business priorities.
Engage with business stakeholders to fully understand their needs and challenges and translate them into viable product requirements and features.
Develop product KPIs that are measurable, actionable, and aligned with business goals and users’ objectives.
Actively monitor client needs, industry trends, Bank priorities, KPIs, and user feedback.
Manage vendor engagements to support product delivery and compliance.