Product Owner

SouthState Bank

5d

About The Position

The Product Owner owns and manages the product backlog for assigned Commercial Salesforce CRM, nCino, or related AI capabilities product areas. Working closely with the Lead Product Owner, business stakeholders, and technology teams, the role translates business needs into clear, actionable backlog items aligned with product strategy, business capabilities, and platform standards. Within an agile product model, the Product Owner focuses on execution-level prioritization, stakeholder engagement, and delivery readiness to support high-quality outcomes.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 4 years of experience in FinTech or another software delivery environment.
• At least 4 years of experience in a Product Owner, Business Analyst, or similar role.
• Experience working in agile delivery environments.
• Experience with Salesforce CRM and/or related AI capabilities.
• Strong background in Commercial Lending CRM processes, including sales processes, client relationship management, and pipeline and opportunity management.
• Experience supporting transformational initiatives involving lending or credit practices.
• Ability to work cross-functionally with Business, Technology, Operations, and Risk partners.
• Strong analytical, problem-solving, and requirements-gathering skills.
• Experience writing user stories, defining acceptance criteria, and managing technology delivery in an agile environment.
• Excellent communication skills and ability to translate complex workflows into clear, actionable requirements.
• Understanding of agile product ownership and delivery practices.
• Knowledge of backlog management and prioritization techniques.
• Familiarity with solution design concepts and business capability alignment.
• Awareness of SDLC, risk, and compliance requirements in regulated environments.
• Strong backlog grooming and requirements definition skills.
• Ability to facilitate conversations about scope, priorities, and tradeoffs; communicate and collaborate with stakeholders; and work effectively within cross-functional delivery teams.
• Strong organizational and analytical skills.
• Ability to translate business needs into actionable backlog items and ensure solutions align with business capabilities and platform standards.
• Ability to work in fast-paced, iterative environments, identify risks and escalate appropriately, and balance competing stakeholder needs within delivery constraints.
• Certified Scrum Product Owner (CSPO) or equivalent.
• Salesforce Platform Administrator certification.

Nice To Haves

• Experience in financial services or regulated industries.
• Knowledge of commercial banking processes and platforms.

Responsibilities

• Own and manage the product backlog for assigned Salesforce CRM, nCino, or related AI capabilities product areas.
• Translate business needs into well-defined backlog items, user stories, and acceptance criteria.
• Prioritize backlog items based on business value, risk, dependencies, and capacity, and ensure they are refined, ready, and appropriately sequenced for delivery.
• Partner with delivery teams to support sprint and release execution; clarify scope, intent, and acceptance criteria throughout delivery.
• Participate in refinement, planning, reviews, and retrospectives as needed.
• Identify and surface risks, dependencies, and delivery challenges early.
• Serve as the primary product contact for business stakeholders at the execution level; gather input, feedback, and validation to inform backlog priorities.
• Communicate progress, changes, and tradeoffs clearly and consistently, and escalate delivery or priority conflicts through the Lead Product Owner as needed.
• Partner with Architecture, Data, and Engineering teams during solution shaping.
• Ensure backlog items and solutions align with defined business capabilities and platform standards.
• Support testing and validation by clarifying expected outcomes.
• Contribute to release readiness, documentation, and change communication.
• Follow the established product and agile operating model, including standard intake, prioritization, and refinement practices.
• Continuously improve backlog quality and execution effectiveness, and support consistent product practices across teams.
• Manage workload across competing priorities and deliverables.
• Communicate effectively with business and technology partners and participate in knowledge sharing and continuous improvement.
• Represent the product organization professionally and collaboratively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level