Product Owner

South State Bank•Winter Haven, FL

About The Position

The Product Owner owns and manages the product backlog for assigned Commercial Salesforce CRM, nCino, or related AI capabilities product areas. The role partners with the Lead Product Owner, business stakeholders, and technology teams to translate business needs into clear, actionable backlog items aligned with product strategy, business capabilities, and platform standards. Within an agile product model, the Product Owner focuses on execution-level prioritization, stakeholder engagement, and delivery readiness to support high-quality outcomes. The role supports sprint and release execution, clarifies scope and acceptance criteria, gathers stakeholder input, identifies risks and dependencies, and works with Architecture, Data, and Engineering teams on solution alignment. It also supports testing, release readiness, documentation, and change communication, while following the established product and agile operating model and contributing to continuous improvement.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of experience in FinTech or another software delivery environment.
At least 4 years of experience in a Product Owner, Business Analyst, or similar role.
Experience working in agile delivery environments.
Experience with Salesforce CRM and/or related AI capabilities.
Strong background in Commercial Lending CRM processes, including sales processes, client relationship management, and pipeline and opportunity management.
Experience supporting transformational initiatives involving lending or credit practices.
Demonstrated ability to work cross-functionally with Business, Technology, Operations, and Risk partners.
Strong analytical, problem-solving, and requirements-gathering skills.
Experience writing user stories, defining acceptance criteria, and managing technology delivery in an agile environment.
Excellent communication skills and ability to translate complex workflows into clear, actionable requirements.
Certified Scrum Product Owner (CSPO) or equivalent.
Salesforce Platform Administrator certification.
Understanding of agile product ownership and delivery practices, backlog management and prioritization techniques, solution design concepts, business capability alignment, and SDLC, risk, and compliance requirements in regulated environments.
Strong backlog grooming and requirements definition skills; ability to facilitate conversations about scope, priorities, and tradeoffs.
Strong organizational and analytical skills, effective stakeholder communication and collaboration, and ability to work within cross-functional delivery teams.
Ability to translate business needs into actionable backlog items, align solutions with business capabilities and platform standards, identify and escalate risks, and balance stakeholder needs within delivery constraints.

Nice To Haves

Experience in financial services or regulated industries.
Knowledge of commercial banking processes and platforms.

Responsibilities

Own and manage the backlog for assigned Salesforce CRM, nCino, or related AI capabilities product areas.
Translate business needs into well-defined backlog items, user stories, and acceptance criteria.
Prioritize and sequence backlog items based on business value, risk, dependencies, and capacity, and ensure items are ready for delivery.
Partner with delivery teams to support sprint and release execution and clarify scope, intent, and acceptance criteria throughout delivery.
Participate in refinement, planning, reviews, and retrospectives as needed.
Identify and surface risks, dependencies, and delivery challenges early.
Serve as the primary execution-level product contact for business stakeholders; gather input and communicate progress, changes, and tradeoffs.
Escalate delivery or priority conflicts through the Lead Product Owner as needed.
Partner with Architecture, Data, and Engineering teams during solution shaping and ensure backlog items and solutions align with business capabilities and platform standards.
Support testing and validation by clarifying expected outcomes, and contribute to release readiness, documentation, and change communication.
Follow standard intake, prioritization, refinement, and agile operating practices; improve backlog quality and execution effectiveness.
Manage workload across competing priorities, communicate effectively with business and technology partners, participate in knowledge sharing and continuous improvement, and represent the product organization professionally and collaboratively.