Product Owner

Leidos•Chantilly, VA

26d

About The Position

Leidos is seeking a Product Owner to support business process management, systems analysis, and data analytic support in transitioning its case management system. The selected individual will serve as a liaison between the group and end users, requiring strong soft skills and a proactive, "go-getter" attitude to work with various levels of stakeholders. This role is not suitable for individuals who are newly cleared or at an entry-level stage. The position involves drafting documentation, creating/editing/working with Tableau & Salesforce dashboards, Excel spreadsheets/pivot tables, Standard Operating Procedures (SOPs) for onboarding, and gathering, understanding, and translating requirements. The office handles harassment allegations, workplace conflicts, and grievances, utilizing a case management system that collects structured data for analysis and reporting. The team is transitioning from a basic system requiring manual data export and triage to a custom system with built-in dashboard metrics. The Product Owner will extract raw data, scrub it for gaps and discrepancies, collect user requirements, and liaise with developers to ensure accurate understanding of development needs. They will also prepare business data metrics reports and infographics, monitor reporting functions, evaluate knowledge management practices, update system documentation and training materials, and identify business process improvements. Additionally, the role includes performing new employee onboarding briefings, customer system training, and providing guidance on system usage and case file management.

Requirements

Active TS/SCI with Poly clearance.
Bachelor's degree and at least 8 years of prior relevant experience, OR Master's degree with at least 6 years of prior relevant experience.
Alternatively, 4+ years of additional work experience in lieu of a degree.
Experience using Excel and Tableau to perform data analysis, including writing formulas and basic coding.
Experience creating insightful and focused infographics in Excel and Tableau that meet basic graphic design best practices.
Experience creating/editing/working with Tableau and Salesforce dashboards.
Experience with Excel spreadsheets/pivot tables.
Experience crafting technical requirements from users (gathering, crafting & translating those requirements) and user stories for workflow application development.
Experience drafting documentation including, but not limited to, SOPs for onboarding.
Experience clearly briefing, providing instruction, and creating reference materials for activities such as onboarding or user engagement.
Experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency.
Experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements.
Experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices.

Responsibilities

Extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel.
Scrub data for gaps and discrepancies in Excel.
Collect user requirements from employees and generate recommendations for updates and expansions of the system capabilities.
Liaise with developers to ensure they have an accurate understanding of the process and development requirements.
Prepare business data metrics reports and infographics according to customer's requirements.
Monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities.
Evaluate the current internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance.
Update and maintain system user documentation and training materials.
Create and maintain a set of business process maps using Business Process Mapping Notation.
Identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to Program Manager.
Perform new employee on-boarding process briefings.
Conduct customer system training.
Provide guidance for all employees on the use of the system and case file management and documentation.