Product Owner

Medical Mutual•Cleveland, OH

6d•Hybrid

About The Position

Medical Mutual is seeking a Product Owner to define, prioritize, and deliver AI-powered products and capabilities that create measurable business, operational, and customer value. This role serves as the product owner for conversational AI and emerging AI solutions, partnering with business stakeholders, technology teams, and strategic vendors to define vision, identify and manage AI use cases, translate needs into actionable work, and ensure successful delivery, adoption, governance, and value realization across the organization. This is a hybrid position located in Brooklyn, OH, with a three-day per week onsite requirement.

Requirements

Bachelor’s degree in Business, IT, Analytics, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
1 – 2 years experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within the health insurance industry.
Experience working in an Agile development environment, working with cross functional teams.
Ability to synthesize complex information and provide actionable recommendations.
Understanding of various product management practices, user story creation, backlog management, and prioritization.
Knowledge of project management and process improvement methodologies, including Agile and Scrum.
Knowledge of health insurance operations.
Good communication and presentation skills, with the ability to convey complex ideas clearly and effectively. Including proficiency with PowerPoint and Word.
Ability to work independently and collaboratively with various levels of the organization.
Maintains a strong outcomes-oriented mindset, ensuring product efforts drive measurable business value.
3 years experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within the health insurance industry.
Demonstrated experience working in an Agile development environment, working with cross functional teams.
Demonstrated experience working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.
Strong strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable recommendations.
Understanding of various product management practices, user story creation, backlog management, and prioritization.
Knowledge of project management and process improvement methods (Agile, Scrum).
Strong communication and presentation skills, with the ability to convey complex ideas clearly and effectively.
Strong proficiency with PowerPoint and Word.
5 years experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within the health insurance industry
3 years experience influencing cross-functional teams and managing stakeholders, including senior project leadership and vendor partners.
Agile experience in cross-functional team environments.
Proven expertise working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.
Deep understanding of various product management practices, user story creation, backlog management, and prioritization.
Strong communication and presentation skills; ability to convey complex ideas clearly.
7 years of Product Owner, Product Manager, or related experience, including leading cross-functional teams, influencing stakeholders, and partnering with senior leaders and vendors, preferably in the health insurance industry.
Demonstrated experience working in Agile environments and leading cross-functional teams.
Proven ability to influence stakeholders, align business goals with strategy, and drive informed decision-making.
Strong knowledge of product management, user story development, backlog management, and prioritization.
Strong knowledge of project management and process improvement methodologies, including Agile and Scrum.
Ability to work with limited guidance and collaboratively with various areas of the organization.
Exceptional written, verbal, and presentation skills, with proficiency in PowerPoint and Word.
Ability to collaborate across all organizational levels and lead cross-functional teams.
Strong outcomes orientation and focus on delivering measurable business value.

Nice To Haves

Project Management Professional (PMP) or similar industry recognized certification preferred.
Certified Scrum Product Owner (CSPO) or equivalent certification preferred.
Master’s Degree or MBA is preferred.
Project Management Professional (PMP) or similar industry certification preferred.
Certified Scrum Product Owner (CSPO) or equivalent preferred.
Project Management Professional (PMP) or similar industry certification preferred.
Certified Scrum Product Owner (CSPO) or equivalent preferred.
Master’s Degree or MBA preferred.
Project Management Professional (PMP) or equivalent certification preferred.
Certified Scrum Master (CSM) or equivalent certification preferred.

Responsibilities

Assists with the maintenance of product roadmaps and backlogs based on measurable value, strategic alignment, dependencies, and effort.
Supports collaboration with leadership, stakeholders, and technology partners to define and continuously refine the product vision and roadmap.
Ensures alignment between business goals, user needs, operational priorities, and enterprise strategy.
Acts as a liaison between business and technical teams.
Collaborates with business partners to gather, refine, and validate business goals, ensuring alignment across multiple stakeholder groups.
Translates these objectives into well-structured product goals and user stories with clearly defined requirements and acceptance criteria.
Actively participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.
Supports project team, project management office, change management, and technical delivery teams to establish and coordinate timelines and support user readiness, ensuring timely achievement of goals and effective organizational adoption.
Reports on performance metrics, customer feedback, operational performance, and business value realization.
Performs other duties as assigned.
Maintains product roadmaps and backlogs based on measurable value, strategic alignment, dependencies, and effort.
Collaborates with leadership, stakeholders, and technology partners to define and continuously refine the product vision and roadmap.
Acts as the primary liaison between business and technical teams.
Works closely with project team, project management office, change management, and technical delivery teams to develop timelines and support user readiness, ensuring timely achievement of goals and effective organizational adoption.
Evaluates performance metrics, customer feedback, operational performance, and business value realization.
Engages in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.
Communicates issues, risks, decisions, and updates to cross-functional stakeholders consistently and effectively.
Accountable for maintaining prioritized product roadmaps and backlogs based on measurable value, strategic alignment, dependencies, and effort.
Leads sessions with business partners to gather, refine, and validate goals, ensuring alignment across multiple stakeholder groups.
Measures performance, feedback, operations, and business value.
Leads product strategy, roadmap, and backlog prioritization based on business value, strategic alignment, and dependencies.
Leads collaboration with stakeholders and technology partners to define and refine product vision and roadmaps.
Ensures alignment of business goals, user needs, operational priorities, and enterprise strategy.
Leads stakeholder sessions to define business goals and translate them into product goals, user stories, and acceptance criteria.
Partners with cross-functional teams to coordinate timelines, support user readiness, and drive timely adoption and goal attainment.
Identifies and evaluates performance metrics, customer feedback, operational performance, and business value.
Proactively identifies and implements process improvements for cross-functional teams.
Mentors Product Owners, reinforces best practices, and serves as the team's subject matter expert on industry trends.

Benefits

Laptop, monitors, keyboard, mouse and headset provided.
On-site fitness centers or gym membership reimbursement.
On-site cafeteria.
Discounts at many places in and around town.
Opportunity to earn cash rewards for shopping with our customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program.
Company holidays.
Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees who become parents through maternity, paternity or adoption.
Career development programs and classes.
Mentoring and coaching to help you advance in your career.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive and welcoming culture with Business Resource Groups.