Product Owner

Liberty Mutual Insurance•Boston, MA

11d•$94,000 - $176,000

About The Position

Join Liberty Mutual’s US Retail Markets Servicing Solutions portfolio as a Product Owner I supporting the servicing platform, an internal application used by service representatives and independent agents to view policies, answer customer questions, and deliver documents. The role focuses on making policy information, documents, and forms easy to find, trust, and share as Liberty Mutual modernizes its policy systems. The Product Owner helps own the documents and forms experience, policy summaries, and policy details. Working with an experienced product leader and manager, the role contributes to product strategy while owning the day-to-day backlog and collaborating with research, UX, engineering, architecture, compliance, distribution, enterprise program teams, and peer product owners. The position offers meaningful product scope, direct engagement with users, and opportunities to develop product ownership skills. The position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX.

Requirements

Bachelor’s degree in a relevant field such as business, computer science, or humanities.
A minimum of 2 to 4 years of direct experience with Agile teams.
Five years of experience in business, technology, or consulting.
Knowledge of Agile development methodologies and IT project management.
Ability to explain complex ideas, issues, and designs to varied audiences and educate departments on business vision, plans, and the impact of change.
Ability to make difficult and quick decisions daily.
Problem-solving ability and ability to lead a team toward solutions and progress.

Nice To Haves

Insurance industry experience is preferred.
Knowledge of relevant products and portfolio is preferred.
Experience with insurance, servicing, or documents and forms is a plus.
Experience working with Agile teams is helpful.

Responsibilities

Contribute to and help communicate the product vision and roadmap for documents, forms, and policy information in partnership with senior product leadership.
Help balance the needs of internal employees and independent agents while supporting a consistent, converged experience where possible.
Own and prioritize the day-to-day backlog across business needs, user feedback, and program dependencies, with guidance on larger trade-offs.
Write clear, testable user stories and acceptance criteria, and accept completed work with the team.
Collaborate daily with engineering, design, and research to ideate with users and validate solutions before release.
Participate in sprint ceremonies and planning to keep priorities and progress transparent.
Use data and user feedback to identify opportunities, measure impact, and inform decisions.
Help protect role-appropriate access so each user group can view and act only on information relevant to its role.
Represent service representatives and independent agents within the Agile team.
Build relationships across teams, flag dependencies early, and communicate trade-offs clearly.
Notice gaps, ask questions, bring the right people together, and keep work moving.
Help define which documents and forms each user group receives and how they are delivered, including by email, fax, print, or text.
Partner with cross-functional teams on solutions that pre-populate form templates and help design easy document distribution experiences.
Talk directly with platform users to understand what they need from policy summaries, and partner with research, UX, and engineering to shape the experience.
Support presentation of detailed policy data across insurance lines, accounting for differences by state, product, and user type.