Product Owner, Claim Intake

Gallagher•Rolling Meadows, IL

19d

About The Position

Gallagher Bassett is seeking a Product Strategy Owner for Claim Intake to transform its claim intake ecosystem into a digital, AI-enabled, omnichannel experience. The role combines strategic product ownership with operational and technology expertise, and is responsible for the vision, roadmap, and delivery of solutions that improve experiences for clients, claimants, and adjusters. The position emphasizes end-to-end product ownership, scalable solutions, modernization, emerging technologies, and measurable business outcomes rather than a traditional business analyst or support-focused SME role. The Product Owner will lead AI-powered and conversational intake capabilities across web, phone, mobile, and digital self-service channels; develop intelligent triage, routing, and assignment solutions; and turn complex operational processes and technical requirements into scalable product capabilities. The role works with stakeholders across Claims, Operations, Technology, Data & Analytics, and Client Services, using data, customer insights, and market trends to identify opportunities for innovation, automation, and continuous improvement. Responsibilities also include product backlog and release planning, balancing business needs with technical considerations and delivery timelines, and championing modernization and AI-driven solutions.

Requirements

Bachelor's degree in Business, Management, or Engineering, or commensurate experience.
Seven years of related product development experience.
Ability to work independently with minimal direction.

Nice To Haves

Strong claims, insurance, or intake experience.
Experience with AI/ML, NLP, or conversational interfaces.
Experience with workflow automation or decisioning systems.
Experience with omnichannel digital products.
A true product mindset rather than a focus only on requirements gathering.
Ability to operate strategically on vision and roadmaps and tactically on stories, debugging, and delivery.
Comfort working in ambiguity and building from scratch.

Responsibilities

Own end-to-end product strategy, roadmap, and execution for Gallagher Bassett's claim intake platform.
Lead design and delivery of AI-powered and conversational intake capabilities across web, phone, mobile, and digital self-service channels.
Drive development of intelligent triage, routing, and assignment solutions to improve speed, accuracy, and customer experience.
Translate complex operational processes and technical requirements into scalable product capabilities and business value.
Define product vision, priorities, business cases, success metrics, and outcome-based roadmaps.
Partner with Claims, Operations, Technology, Data & Analytics, and Client Services stakeholders to align product investments with strategic objectives.
Use data, customer insights, and market trends to identify opportunities for innovation, automation, and continuous improvement.
Manage product backlogs, requirements, and release planning while balancing business needs, technical considerations, and delivery timelines.
Champion modernization initiatives, emerging technologies, and AI-driven solutions that enhance efficiency, accuracy, and scalability.