Product Owner

TEKsystems•Chillicothe, IL

5d•$45 - $65•Onsite

About The Position

This role serves as a Product Owner, providing support for the current supply and demand planning platform (o9 or Coupa) while the internal team focuses on building out a new product. The Product Owner will act as a trusted partner to the business, maintaining stakeholder confidence and providing strategic Product Management leadership during the implementation and stabilization period of a new platform replacing an existing tool. The portfolio is focused on supply and capacity planning solutions.

Requirements

Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Extensive knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Product management
Product management

Nice To Haves

Serve as a trusted partner to the business, maintaining stakeholder confidence and providing strategic Product Management leadership during the implementation and stabilization period.

Responsibilities

Provide Product Owner support for the current platform (o9 or Coupa).
Collaborate with stakeholders, development teams, testing teams, etc., to deliver business solutions.
Document the business case to justify the requirements of time and resources of a project.
Utilize diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
Differentiate assumptions, perspectives, and historical frameworks.
Evaluate past decisions for insights to improve the decision-making process.
Assess and validate decision options and points and predict their potential impact.
Advise others in analyzing and synthesizing relevant data and assessing alternatives.
Use effective decision-making approaches such as consultative, command, or consensus.
Ensure that assumptions and received wisdom are objectively analyzed in decisions.
Document resolution progress and provide feedback to customers.
Describe issues and considerations for resolving problems involving other products or vendors.
Work with tracking and resolving common types of problems for a product or product group.
Describe actions, tools, and procedures for problem reporting, solving, and resolution.
Cite examples of unusual problems; follow proper notifications and escalation procedures.
Participate in enhancing the sales process and expanding sales opportunities.
Collect, document, and maintain product functional requirements; make recommendations.
Support and participate in major installations and customizations.
Maintain and disseminate information on customer use and experiences.
Have knowledge of all advanced business features and functions of the product.
Relate experiences with unusual or non-traditional uses; assess opportunities and challenges.
Describe methods for estimating costs for request fulfillment.
Define responses for non-standard or unsupported change requests.
Contribute to the design and development of request process flow and templates.
Clarify description, components affected, need, cost estimate, risk, resources, status.
Manage all aspects of the change request process.
Research new tools and techniques for monitoring product efficacy.
Review others' writing or presentations and provide feedback and coaching.
Adapt documents and presentations for the intended audience.
Demonstrate both empathy and assertiveness when communicating a need or defending a position.
Communicate well downward, upward, and outward.
Employ appropriate methods of persuasion when soliciting agreement.
Maintain focus on the topic at hand.