Product Owner

Jonas Software

9d•Remote

About The Position

As the Product Owner for ProviderSoft, you will be accountable for translating product priorities into clear, execution-ready work that advances our mission: to empower Early Childhood Development providers with the software, service, and expertise they need to achieve operational excellence, enabling them to deliver the highest quality care to children and families within their communities. You will sit inside Engineering, reporting to the Director of Engineering, and partner closely with Client Services, Sales, and leadership across the business. A key competency of this role is fluency with AI-Directed development workflows. This goes beyond using AI tools to draft user stories. You will use AI to elaborate functional specifications to a quality bar where the development team can build with minimal clarification, accelerating discovery, design, and delivery while preserving the workflow integrity that our clients depend on for daily operations. ProviderSoft supports complex, real-world agency operations across case management, scheduling, billing, regulatory reporting, and back-office workflows. You will ensure the delivery team has precise requirements, clear priorities, and shared understanding while preserving workflow integrity for agencies running mission-critical daily operations.

Requirements

3 to 5+ years of experience as a Product Owner, Product Manager, or in a similar delivery-focused product role in B2B SaaS
Demonstrated experience producing structured specifications that developers can build from without extensive clarification
Working AI fluency. You actively use Claude, Copilot, or similar tools in your daily craft and can speak to specific workflows you have built
Experience running customer discovery: interviews, feedback synthesis, translating qualitative input into prioritized work
Strong written and verbal communication, with the ability to clarify ambiguity and produce specifications, user stories, release notes, and stakeholder updates without external help
Comfort with mockup and prototyping tools such as Figma or Balsamiq, with a real point of view on UI and UX quality
Strong experience defining requirements for complex, workflow-driven, or legacy-rich platforms

Nice To Haves

Experience leading or championing AI-Directed development practices within a product or engineering team, including evolving workflow design, tooling choices, and team adoption
UX and design depth beyond mockups: design systems thinking, user research methods, accessibility awareness
Working fluency with product analytics (feature adoption, usage telemetry, funnel analysis)
Healthcare, EdTech, or regulated-industry SaaS experience
Experience working in or near a legacy modernization effort, comfortable writing specifications that span old and new architecture
Experience with hosted enterprise operational software serving diverse customer operating models

Responsibilities

Run a structured client feedback program: interviews, CS and Sales intake, and theme synthesis that informs roadmap discussions
Translate agency, operational, and internal stakeholder needs into detailed, unambiguous requirements
Ensure workflows reflect how ProviderSoft is used in production environments, including billing, case management, and regulatory reporting processes
Identify edge cases, configuration impacts, dependencies, and data implications early in the lifecycle
Surface underutilized features and pain points through usage data and client conversation
Produce functional specifications structured and complete enough to serve as direct input to development, with materially reduced clarifying exchanges between product and engineering
Build and refine AI-assisted spec workflows that advance the team's AI-Directed practice
Contribute to the continued evolution of our AI-Directed Development Lifecycle (AIDLC), refining workflows, tooling, and team practices as we deepen AI fluency across the team
Translate client problems into clear user stories, acceptance criteria, and interactive mockups
Maintain and evolve UI and UX standards across the product as we modernize legacy functionality into Vue
Vet designs with internal stakeholders and incorporate feedback through visible iteration
Own and maintain the ProviderSoft product backlog, aligned to platform priorities and roadmap direction
Triage incoming cases and prioritize against client value, delivery cost, and operational stability
Triage and influence prioritization of technical debt and maintenance work alongside new capability development, partnering with engineering leadership on the balance
Drive triage efficiency so that most cases are tagged, valued, and routed within two weeks of creation
Maintain backlog readiness to support predictable sprint planning and delivery execution
Serve as the primary day-to-day product contact for the ProviderSoft delivery team, actively removing blockers by resolving requirement gaps and priority conflicts
Facilitate the creation of test plans, with QA generating test cases from specs in advance of development where possible
Perform user acceptance testing once development completes, validating against acceptance criteria and real-world workflows
Ensure release notes, documentation inputs, and internal enablement materials are complete and accurate
Partner with Client Services on change communications so clients understand what is shipping and why
Monitor post-release adoption and feedback, coordinate follow-up work as needed
Treat documentation as a first-class deliverable. Your specifications and updates feed into a functional documentation pipeline that supports AI-assisted development, defect resolution, and onboarding
Contribute requirements and clarity for initiatives spanning legacy and modernized parts of the platform
Help evolve ProviderSoft in alignment with long-term UI, architecture, and ecosystem goals while respecting current client realities