Product Owner

Liberty Mutual Insurance•Boston, MA

5d•$106,000 - $197,000•Hybrid

About The Position

Join the Distribution Marketing portfolio as the Product Owner for Campaign Management and own the platform behind how we find, win, and keep customers. The campaigns for this product powers drive roughly hundreds of millions in annual value, and the underlying technology also supports the lead routing and channel alignment capabilities that shape customer interactions across Marketing, Sales, and Service. You will work across Technology, Marketing, and enterprise data partners on a product where both the day-to-day delivery and the long-term direction are yours to shape. As a member of the Agile team, you will represent the voice of the customer — translating what Marketing needs into a prioritized backlog, partnering closely with engineering to deliver it, and keeping a wide set of stakeholders aligned along the way. That includes carrying a multi-year platform modernization effort across the finish line and owning our household channel alignment capability, which enables our business to apply the right rules of engagement during quoting, sales, and service interactions. You will also lead the continued modernization of our marketing execution ecosystem to quickly and precisely reach customers. You will help shape that future state — the capabilities we need, the tooling that gets us there, and how we sequence a multi-year path toward a single platform supporting campaign execution across every distribution channel and line of business. Taken together, this role puts you at the center of decisions that will define how Liberty markets for the next decade, with visibility to senior leadership across the organization.

Requirements

Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting.
Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
Able to influence a diverse group of stakeholders; strong leadership skills.
Able to make difficult and quick decisions daily.
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.

Nice To Haves

Experience in the insurance industry preferred.
Knowledge of relevant products and portfolio preferred.
Strong experimental mindset to drive innovation amongst uncertainty.

Responsibilities

Collaborates to create product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
Maintains a well-crafted multiyear strategy and north star for the product, in alignment with organization and stakeholder goals.
With the squad/team, collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity.
Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
Sets priorities and actively participates in squad/team quarterly planning. Collaborates with more senior Product Owners to set priorities for portfolio quarterly planning.
Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies.
Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.
Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio.
Collaboratively builds the squad/team product roadmap, contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities.
Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis.