Product Owner (626)

Trail Appliances Ltd.•Richmond, BC

3d•Hybrid

About The Position

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance). This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

Requirements

5+ years in product ownership, business analysis, enterprise systems, or digital transformation
Proven ability to prioritize competing demands and connect technology to business outcomes
Strong business analysis skills: Process mapping, Requirement definition, User stories and acceptance criteria, Benefit measurement
Excellent stakeholder engagement skills with the ability to influence and challenge effectively
Experience with testing, UAT, and validating delivered solutions
Strong communication skills—able to translate between business and technical teams
Comfortable working with data and KPIs to drive decisions and measure success
Solid understanding of UI/UX principles in business systems

Nice To Haves

Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
Background in retail, supply chain, logistics, finance, customer service, or sales enablement
Familiarity with Agile delivery practices and backlog management tools
Experience with process mapping, journey mapping, wireframing, or prototyping
Exposure to change management, training, adoption, and post-launch performance tracking

Responsibilities

Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations
Identify gaps across processes, data, controls, usability, and automation
Evaluate friction points for customers and employees and propose scalable improvements
Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches
Own and prioritize the product backlog based on business value, urgency, and effort
Translate business needs into: Requirements and process maps, User stories and acceptance criteria, UI/UX expectations and measurable outcomes
Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
Facilitate workshops, backlog refinement sessions, demos, and decision forums
Ensure alignment across business and technical stakeholders
Participate in system testing and lead/support UAT
Validate delivered solutions against requirements before release
Coordinate release readiness, including training, documentation, and adoption activities
Measure outcomes against defined KPIs
Ensure delivered solutions drive real business improvements
Support post-launch optimization and continuous improvement