Product Owner

Fox•Tempe, AZ

About The Position

The Product Owner, Media Services will help define, prioritize, and deliver product capabilities that support media asset management systems, content workflows, and related broadcast technology platforms. This role will work closely with business stakeholders, end users, engineering teams, QA, design, vendors, and other technology partners to ensure product features meet business needs and improve day-to-day workflows. The ideal candidate has experience gathering requirements, writing user stories, supporting Agile delivery, and working with media or broadcast systems. This individual will develop a strong understanding of user needs, business processes, media workflows, and system capabilities, then translate that knowledge into clear backlog items, acceptance criteria, and product documentation.

Requirements

Experience as a Product Owner, Business Analyst, Associate Product Manager, or similar role supporting technology products, platforms, or enterprise systems
Experience working with media, broadcast, content workflow, or media asset management systems
Hands-on experience with Agile delivery methodologies, including Scrum and/or Kanban
Ability to manage and refine a product backlog with guidance from product leadership and business stakeholders
Strong ability to capture and translate business requirements into user stories, acceptance criteria, workflows, process flows, data models, metadata models, and related documentation
Experience gathering requirements for APIs, services, backend functions, system integrations, business logic, and product features
Ability to understand upstream and downstream system integrations, input/output parameters, dependencies, and data flows
Strong communication, facilitation, documentation, and stakeholder management skills
Comfort working with both technical and non-technical teams
Experience writing functional scenarios, test cases, and UAT materials to validate product functionality, APIs, services, and workflows
A user-focused mindset with the ability to consider usability, workflow efficiency, and business value
Strong analytical and problem-solving skills, with the ability to investigate functional issues and support resolution
Ability to manage multiple priorities across product enhancements, project delivery, production support, and stakeholder requests
Self-driven, adaptable, and comfortable working in a fast-paced, deadline-driven environment
Availability to work nights and weekends as needed
Ability to travel as required

Nice To Haves

Knowledge of media asset management platforms, workflows, and related technologies
Experience with cloud-native platforms, media supply chain products, or modern content workflow technologies
Industry knowledge of live, linear, and non-linear broadcast workflows
Familiarity with audio/video encoding, transcoding, quality control, subtitling, captioning, content packaging, and distribution workflows
Experience creating metadata models and best practices to support content tagging, search, discovery, and reuse
General knowledge of file transfer acceleration tools such as Aspera and Signiant
Experience supporting vendor platforms, third-party integrations, or packaged software implementations
Experience working with cross-functional product, engineering, design, QA, operations, and support teams

Responsibilities

Manage and maintain the product backlog for media asset management systems and related workflow platforms
Prioritize backlog items in partnership with business stakeholders, technology teams, and product leadership
Gather, document, and clarify business requirements through stakeholder interviews, workshops, workflow reviews, and user feedback
Translate business needs into user stories, acceptance criteria, process flows, workflow diagrams, data requirements, metadata requirements, and other product artifacts
Partner with engineering, QA, design, architecture, and business teams to ensure product requirements are clearly understood and delivered as expected
Participate in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, retrospectives, and daily standups as needed
Support discovery and analysis activities for new features, enhancements, integrations, and workflow improvements
Work with technical teams to help define API, service, integration, input/output, metadata, and business logic requirements
Assist with detailed design, configuration, testing, implementation planning, and production readiness activities
Support integration testing and User Acceptance Testing by helping develop test scenarios, functional test cases, UAT plans, and validation documentation
Review delivered functionality to confirm it meets acceptance criteria, business requirements, and user expectations
Assist with change management, end-user documentation, training materials, rollout planning, and training sessions
Provide post-implementation functional support by helping troubleshoot user issues, identify root causes, document findings, and coordinate resolutions
Monitor user feedback, support trends, and workflow challenges to identify opportunities for product improvements
Communicate product updates, status, risks, dependencies, and open questions to business and technology stakeholders
Follow department standards, policies, procedures, change control practices, and industry best practices