Service Porfolio, Product Owner

Quanta Services Management Partnership•Houston, TX

About The Position

This role sits in Operations IT, the team that bridges the operating companies and Enterprise IT to accelerate value. When IT services work the way they should, an operating company asks for what it needs and it simply happens — they never have to navigate the machinery behind it. Building that invisible, dependable layer, and making it scale to 60+ autonomous businesses without slowing any of them down, is the mission and this role is a critically important enabler. We are seeking a Product Owner for the OpCo IT Experience to own how operating companies request and receive technology from Enterprise IT — the service catalog and the front-door experience in front of it. This includes both a custom application and the ITSM platform that delivers them (today, ServiceNow) — run as a product, not a project. In the near term, you will lead the hands-on modernization of the ServiceNow platform and the catalog. In steady state, you own the full product layer – the front door custom application as well as the service catalog.

Requirements

8+ years in IT service management, ITSM platform product ownership, or a related ITSM discipline at enterprise scale.
Deep ITSM platform expertise — ServiceNow or Ivanti. Hands-on depth in a major enterprise ITSM platform, specifically ServiceNow or Ivanti.
Designed and evaluated workflow implementations and held third-party delivery partners accountable for them, and can read a technical proposal and push back on over-customization.
A genuine product-ownership mindset. Have run something as a product — with a roadmap, a governance model, and a stakeholder ecosystem — not just executed projects.
Hands-on catalog or ITSM restructuring. Designed or significantly restructured a service catalog or ITSM function — defining operating processes, building frameworks, and standing up governance. Led this work or been a core contributor to it.
Influence without authority. Worked in a decentralized or federated organization where you have to influence business units and partners you do not control, and manage delivery through that influence.
Structured problem-solving. Senior consultant level analytical thinking: decomposing messy problems, designing governance processes, coordinating across teams, and turning operational complexity into clear patterns.
Partner and Vendor Management. Understand how to work with third-party consultants and partners effectively - leading them with our company’s vision and standards, while leveraging them for expertise where needed. Hold them accountable to patterns and principles.
Exceptional communication. Will work directly with ITLT and delivery leadership, third-party delivery partners, and operating-company stakeholders.
Applied ITSM framework knowledge. Applied familiarity with ITIL or a comparable service-management framework — used, not just certified.
Transformation partner experience. Prior work with a third-party delivery partner in a transformation context — platform modernization, migration, or unwinding over-customization.

Nice To Haves

Experience in construction, engineering, energy, or infrastructure-services industries.
Experience supporting operating companies in a federated structure where business units keep their autonomy alongside a corporate function.
ITIL Foundation or a similar certification is valued but not required.

Responsibilities

Lead the modernization of an ITSM environment (today, ServiceNow) that has grown organically and now needs to scale.
Set the direction for what gets rebuilt and why, working hands-on with the architecture team and a third-party delivery partner.
Design well thought-through processes and bring enough platform depth to be a credible peer in the room — evaluating business requirements against technical requirements and principles, prioritizing and defining implementation requirements that meet business need while keeping the rebuild disciplined.
Own our custom front-door application as a product. This product is the first-stop for Operating Companies looking for IT help from corporate and is the first layer for routing opcos to get what they need quickly and efficiently.
Own the service catalog as the largest destination the front door routes to — the menu of standard, repeatable IT services.
Identify gaps from real operating-company demand - leveraging insights and synthesis from the Customer Success team - decide what gets added, and collaborate with process owners retire what is stale.
Build the framework that lets delivery teams contribute to the catalog within clear, governed patterns.
Own how the front door and the catalog work together so that, from an operating company's point of view, asking for something and getting it is simple.
Set the standards that keep the catalog trustworthy — confirming items are real and deliverable & charge backed where appropriate before they go live.
Develop a good governance framework that enables speed, multi-team contribution, and quality.
Partner with the technical architecture team, owning the product perspective — what the experience should be and what good looks like for the operating company.
Build this function with an automation-first mindset, automating the routine and building patterns that hold up as Quanta grows.