Product Owner

Colorado Access • Denver, CO

4d • Hybrid

About The Position

We are looking for a Product Owner who can help shape our vision and support our mission. This specific position will be directly aligned with Salesforce and requires experience and knowledge of Salesforce CRM. The day-to-day functions will involve collaborating with Business Stakeholders, IT Leadership, vendors, and end users to develop a roadmap and drive products and features from concept to launch in a fast-paced environment. You will work with cross-functional Agile teams and shared services including data analytics, development, and design/user experience. Responsibilities include building, editing, and maintaining the team backlog, working across all agile teams to define and implement improvements to enhance speed and quality, and participating in the Scrum of Scrums to ensure cross-team collaboration and coordination. You will also participate in team demos and retrospectives, set the direction for product development in alignment with the enterprise vision, and provide input into product development that our vendors own. A key aspect of this role is understanding customer requirements and validating that the developed solution(s) will deliver value to our customers and our business. You will turn data insights into actionable outcomes for users and stakeholders, partner with stakeholders and users across the organization to inform the product vision, strategy, features, and prioritization, and translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. You will prioritize and maintain the sprint backlog for assigned products, balancing the needs of stakeholders and resource availability, and define and execute release plans, working to ensure that impacted departments and users have what they need to be successful. Developing and maintaining appropriate tracking and reporting of product performance to evaluate future investment and needs is also crucial. This role will manage major system-centered projects or the system portion of corporate initiatives, including assessments, planning, and execution of upgrades, mandate-driven changes, optimizing/standardizing system use, and standing up new lines of business as needed. You will serve as a thought leader with respect to leveraging the system to the best financial and performance advantages for COA, and create or assist in the creation of business cases and financial models to support the customization of the product or custom software added to the product suite. You will be responsible for the creation of user stories, using interviews, document analysis, workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis. Building consensus, providing direction and oversight, and participating in requirements prioritization by assisting the business with understanding the value of requested enhancements and the impact to COA if the enhancement is not completed are essential. Leading requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and conform to standards, is also part of the role. You will represent the product’s capabilities to stakeholders throughout the organization and develop and deliver presentations regarding the product to executive management, customers, and other audiences, as required. Participation in incidents as an escalation contact supporting the incident management processes as required for urgent and high incidents is expected. Staying abreast of industry and technology trends to serve as Subject Matter Expert and trainer/mentor to other IT and business team members is important. You will manage customer-facing communication via voice, email, and related ticketing/work request systems, and maintain a detailed understanding of the environment portfolio and technical aspects of the services and solutions. Articulating and communicating Salesforce functionality to non-technical users is also a key responsibility.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineer or business-related field. Equivalent combination of experience and/or education may substitute with a preference for four years progressive relevant work experience.
• Minimum of four years’ experience working in the capacity of a Product Owner in an Agile environment or equivalent.
• Experience with Scrum and/or Lean Kanban framework preferred.
• Previous experience in the role of a single point of contact between a vendor and client or business and IT.
• Experience working with Healthcare system is strongly preferred.
• Experience with Salesforce configuration, customization, and integration is required.
• Demonstrates technical leadership skills and strong knowledge of applications, IT infrastructure and 3rd party interfaces with ability to use various IT systems.
• Demonstrates support for the company’s mission, vision and values with strong verbal and written communication skills.
• Strong analytical skills, entrepreneurial thinking, facilitation skills, observational skills, organizational skills and interpersonal and relationship building skills required.
• Must have excellent track record of success as a collaborative partner.
• A strong working knowledge of HIPAA regulations is required for codes and transactions, security, and privacy.
• Must be able to establish good working relationships with every level in the company.
• Requires exemplary customer service skills.
• Ability to identify problems, research alternatives and resolve them.
• Must have the ability to maintain strict confidentiality.
• Requires excellent organizational skills and ability to prioritize work and tasks.
• Requires adaptability to produce and meet deadlines in a fast-paced, multi-tasking and changing environment, and the ability to work independently.
• Requires excellent project management skills and ability to manage multiple priorities and projects with tight deadlines.
• Proficient in Microsoft applications (Word, Excel, Power Point) and related integration features.
• Familiarity with SQL, ETL, and APIs a strong plus.
• Experience working with backend applications, data analysis and writing SQL queries a plus.
• Familiarity with Apex, Visualforce, Lightning components, and other Salesforce development tools.

Nice To Haves

• Product owner certification or Certified Salesforce Administrator and/or Salesforce Product Owner certification highly preferred.
• A valid driver's license and proof of current auto insurance will be required for any positions requiring driving.

Responsibilities

• Collaborates with Business Stakeholders, IT Leadership, vendors, and end users to develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Works with cross-functional Agile teams and shared services including data analytics, development, and design/user experience.
• Responsible for building, editing, and maintaining the team backlog.
• Work across all agile teams to define and implement improvements to enhance speed and quality.
• Participates in the Scrum of Scrums to ensure cross team collaboration and coordination.
• Participates in team demos and retrospectives.
• Sets the direction for product development in alignment with the enterprise vision.
• Participates and provides input into the product development that our vendors own.
• Understands customer requirements and validates that the developed solution(s) will deliver value to our customers and our business.
• Turns data insights into actionable outcomes for users and stakeholders.
• Partners with stakeholders and users across the organization to inform the product vision, strategy, features, and prioritization.
• Translates product(s) roadmap features into well-defined product requirements including features, user stories and acceptance test criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the needs of stakeholders and resource availability.
• Defines and executes release plans, working to ensure that impacted departments and users have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance to evaluate future investment and needs.
• Manages major system-centered projects or the system portion of corporate initiatives: Upgrades: Assessments, planning, and execution. Mandate-driven changes. Optimize/Standardize the use of system. Stands up new lines of business as needed.
• Serves as thought leader with respect to leveraging the system to the best financial and performance advantages for COA.
• Creates or assists in the creation of business cases and financial models to support the customization of the product or custom software added to the product suite.
• Responsible for the creation of user stories, using interviews, document analysis, workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Builds consensus, provides direction and oversight.
• Participates in requirements prioritization by assisting the business with understanding the value of requested enhancements and the impact to COA if the enhancement is not completed.
• Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and conform to standards.
• Represents the product’s capabilities to stakeholders throughout the organization.
• Develops and delivers presentations regarding the product to executive management, customers and other audiences, as required.
• Participates in incidents as an escalation contact supporting the incident management processes as required for urgent and high incidents.
• Stays abreast of industry and technology trends to serve as Subject Matter Expert and trainer/mentor to other IT and business team members.
• Manages customer facing communication via voice, email, and related ticketing/work request systems.
• Maintains a detailed understanding of the environment portfolio and technical aspects of the services and solutions.
• Articulate and communicate Salesforce functionality to non-technical users.

Benefits

• PTO
• floating holidays
• seven company paid holidays
• work from home options (exceptions apply)
• an Employee Assistance Program
• a 401K
• tuition reimbursement
• leadership training
• promotion opportunities
• performance evaluations
• employee recognition
• a language pay stipend
• Medical, dental, vision insurance that starts the first day of the month following start date.
• Supplemental insurance such as critical illness and accidental injury.
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility).
• Annual bonus program (based on eligibility, requirements and performance).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level