Product Owner

Nicolet National Bank•Green Bay, WI

About The Position

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The Product Owner is accountable for ensuring the effective delivery of the product vision established in collaboration with business stakeholders and the technology team by leveraging business applications, connected custom/proprietary and third-party systems. The Product Owner is responsible for understanding the business across all aspects of our sales and service teams in their respective focus area end to end, helping define process, gathering requirements, and prioritizing the team’s backlog to streamline the execution of strategic priorities while maintaining the conceptual and technical integrity of the features or components for the team. A successful person in this role will become intimately familiar with our business processes, then collaborate closely with business and technology teams to strategically align as the liaison for product delivery. Keep things organized, plan what will be worked on by cross functional teams in the form of features and user stories and will be able to drive delivery with confidence in a fast-paced environment. This role will work closely with subject matter experts, third parties, design teams, and technology partners to ensure functionality is delivered end-to-end that meets business objectives.

Requirements

5+ years of experience in Treasury Management, Cash Management, Commercial Payments, Commercial Digital Banking, or related financial services product management roles.
Demonstrated knowledge of ACH, wire transfers, real-time payments, FedNow, ISO 20022, and emerging payment technologies.
Knowledge of commercial treasury workflows, liquidity management, receivables, payables, fraud prevention, and cash positioning solutions.
Experience working with treasury management systems, commercial online banking platforms, ERP integrations, APIs, and digital banking technologies.
Strong understanding of regulatory, risk, fraud, and operational considerations associated with commercial payments and treasury services.
Bachelor’s degree in Business or Information Systems; or equivalent experience.
Effective verbal and written communication skills and strong interpersonal skills including the ability to communicate effectively with internal and external senior level leadership.
Strong organizational skills, both analytical and problem solving, demonstrate the ability to manage multiple tasks and achieve deadlines under pressure.

Nice To Haves

Product owner experience preferred.
Agile development methodologies preferred.
Experience with Q2 Business Banking preferred.

Responsibilities

Day-to-day management and execution around the backlog of the Treasury Management product category (Commercial deposit products, treasury management/cash management services, and collaboration with cross functional customer relationships).
Guide teams in the implementation of functionality through prioritization of the product category backlog and distribution of work amongst cross functional teams.
Obtain business requirements from stakeholders around desired deliverables.
Be the voice of the customer and end users.
Translate business requirements and product strategy into detailed requirements for prototype construction and final product development by engineering teams where applicable.
When development is required, write user stories and corresponding documentation based on business requirements to inform the build team on functional requirements for a given prototype, product, or project.
Write release notes in conjunction with delivered functionality.
Lead Quality Assurance (QA) efforts on functionality to be released to ensure user needs are met.
Collaborate with training stakeholders to roll out functionality.
Help end users and training teams understand why something is being rolled out and how it was built to support a great end user training experience.
Keep up to date with all Treasury Management and related business applications, as well as be up to date on technologies in the industry.
Able to exercise independent judgment and take the lead role on enterprise level projects with minimal direction from a manager or senior leader.
Monitor the progress of initiatives in collaboration with, or in lieu of a project manager, depending on size, scope, and resource availability.
Identifies risks against constraints such as time, scope, or budget/resources.
Recommends mitigation strategies to Project Owners and implement solutions as appropriate.
Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Performs all other duties as assigned.