Contract Product Owner

LUX Infusion

9h•$110 - $125

About The Position

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Contract Product Owner (Healthcare Workflow Platform) who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience—by shaping the systems and workflows that power how care is delivered across the organization. In this role, you’ll contribute to work that helps patients feel supported through seamless, well-designed intake and therapy workflows, supports clinicians and operational teams with reliable, intuitive systems that reflect real-world care delivery, and moves work forward in a growing, clinician‑led organization focused on better outcomes. Everything we do connects back to real people navigating complex healthcare journeys—and this role helps build the systems that make that journey clearer, simpler, and more connected.

Requirements

3+ years of Product Owner or Product Manager experience in healthcare technology
Deep experience working with complex, workflow‑driven systems
Strong understanding of healthcare operations (specialty infusion, specialty pharmacy, HUB services, or related)
Experience with reimbursement workflows including benefits investigation, prior authorization, and copay assistance
Proven ability to translate complex, variable workflows into structured, scalable system designs
Experience defining business rules, workflow logic, and data requirements
Strong collaboration and communication skills across cross‑functional teams
Ability to think in systems—not just features or tickets
Comfort navigating ambiguity and driving clarity in high‑complexity environments
A desire to be part of a team that values empathy and high standards

Nice To Haves

Direct experience with specialty infusion workflows
Experience with workflow or case management platforms
Exposure to system integrations (EHRs, payer systems, or third‑party vendors)
Experience in regulated environments (HIPAA, compliance, auditability)
Familiarity with CareTend or similar platforms

Responsibilities

Translate complex specialty infusion workflows into scalable product designs that define how our platform behaves
Define workflow states, transitions, and system logic across intake, benefits, prior authorization, care coordination, and financial processes
Structure product behavior through clear business rules, decision logic, and data requirements
Collaborate closely with Business Analysts, Engineering, Product leadership, and operational stakeholders (pharmacy, nursing, reimbursement)
Balance real-world operational complexity with system scalability and maintainability
Own and prioritize the product backlog, translating system design into clear, actionable user stories and acceptance criteria
Partner with engineering to ensure accurate implementation of workflow logic, integrations, and state management
Support validation, UAT, and iteration to ensure solutions align with intended outcomes
Bring thoughtfulness, reliability, and follow‑through to your work
Identify and implement better ways to serve patients, providers, and teammates