Product Owner

Bond Brand Loyalty • Toronto, ON

8d • CA$95,282 - CA$109,000 • Hybrid

About The Position

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

The Enterprise Product Owner is responsible for the vision, strategy, roadmap, governance, and continuous improvement of Bond's enterprise application portfolio and related business processes. This role serves as the bridge between business stakeholders and technical delivery teams, ensuring that enterprise systems deliver measurable business value, support operational objectives, and provide an exceptional user experience.

The Enterprise Product Owner will work closely with Sales, Client Services, Marketing, Loyalty, Finance, Project Management, Operations, People & Values, and Technology teams to define priorities, manage system roadmaps, oversee backlog execution, and drive adoption of enterprise capabilities.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Information Systems, or a related discipline.
• 5–10 years of experience working with enterprise business applications.
• 3+ years of product ownership, product management, business systems, or business analysis experience.
• Experience leading CRM/ERP initiatives and platform enhancements.
• Experience working with both business and technical stakeholders.
• Demonstrated success managing competing priorities and complex initiatives.

Nice To Haves

• Product Owner, Agile, Business Analysis, or Project Management certifications considered an asset.
• Microsoft Dynamics 365
• Power Platform
• NetSuite
• CRM solutions including Salesforce or Hubspot
• Microsoft Copilot
• Enterprise Integrations
• Data Governance Programs
• Agile Delivery Teams
• Vendor Management
• System Adoption and Change Management

Responsibilities

• Own the product vision and roadmap for enterprise applications leveraged by internal employees to enable them to deliver the Bond Project Experience.
• Establish and maintain multi-year product roadmaps aligned to business priorities.
• Translate business strategy into system capabilities and platform enhancements.
• Prioritize investments based on business value, operational efficiency, risk mitigation, and user experience.
• Maintain platform governance processes for intake, prioritization, approvals, and delivery.
• Serve as the primary business owner for CRM and related enterprise capabilities.
• Lead workshops and discovery sessions with stakeholders.
• Gather, document, and validate functional and non-functional requirements.
• Translate business requirements into epics, features, and user stories.
• Define acceptance criteria and business success measurements.
• Ensure requirements are clearly understood by technical teams and implementation partners.
• Manage competing stakeholder priorities and facilitate decision-making.
• Own and maintain the enterprise systems backlog.
• Prioritize work based on business value and strategic alignment.
• Review enhancement requests and business cases.
• Collaborate with development teams to refine requirements.
• Participate in sprint planning, backlog grooming, and release planning activities.
• Ensure delivered functionality aligns with approved requirements.
• Develop trusted relationships across the organization.
• Act as the primary point of contact for business stakeholders regarding CRM and assigned enterprise systems.
• Present roadmaps, priorities, risks, and recommendations to leadership.
• Manage stakeholder expectations throughout project lifecycles.
• Facilitate cross-functional alignment on priorities and solution decisions.
• Establish and maintain governance standards for enterprise applications.
• Ensure solutions align with enterprise architecture standards.
• Participate in software and vendor evaluations.
• Support business case development for new technologies and investments.
• Assist in enterprise application portfolio planning and rationalization.
• Ensure systems remain compliant with organizational policies and controls.
• Champion data quality and data stewardship practices.
• Partner with business leaders to define KPIs and success measures.
• Ensure reporting capabilities support operational and strategic decision-making.
• Identify opportunities to improve visibility through dashboards, analytics, and AI-driven insights.
• Promote data-driven decision-making across business functions.
• Develop adoption strategies for new capabilities.
• Coordinate communication, training, and enablement activities.
• Identify change impacts and remediation requirements.
• Establish feedback loops with users to drive continuous improvement.
• Measure adoption and user satisfaction.
• Manage relationships with software vendors and implementation partners.
• Participate in contract reviews and platform evaluations.
• Monitor vendor performance and roadmap alignment.
• Escalate issues and coordinate resolution activities.
• Identify opportunities to maximize platform investments.

Benefits

• A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
• Retirement planning assistance with company matching.
• Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level