Technology Project & Program Manager -Product Owner

Wolters Kluwer • Riverwoods, IL

18h • Hybrid

About The Position

We are seeking a problem-solver passionate about ensuring customer satisfaction with product look, feel, and functionality, particularly in how medical students use products for practice readiness. This Product Owner role is responsible for executing strategic roadmap initiatives for Lippincott Clinical Context (LCC), including analytics and shared platform services like ecommerce/B2C enablement. The ideal candidate is a systems-oriented "service" owner who thrives in dynamic environments, adept at balancing customer requirements, stakeholder interests, and time-sensitive deliverables. They will collaborate closely with Product Management and Technology (including a multidisciplinary Agile team) to deliver impactful product increments, maintain a well-prioritized backlog, and address issues and enhancements with clarity, urgency, and exceptional communication. Success requires strong systems thinking, disciplined backlog management, and the ability to guide teams through complex challenges, shifting priorities, and high-volume demands. The position demands establishing strong operational day-to-day frameworks, including structured intake processes, rigorous prioritization, meticulous attention to backlog practices, concise stakeholder communications, and proactive risk mitigation. This Product Owner reports to the Director of Product Development and is part of a team of Product Owners working across Health, Learning, and Practice products.

Requirements

• College degree (BA/BS) or equivalent experience required.
• 1+ years’ experience in digital product development (particularly with Agile/Scrum teams) or equivalent experience in working on products/solutions for the nursing practice market.
• Demonstrated experience understanding user needs and market trends that are successfully translated into practical plans.
• Strong knowledge of every stage of the product development process from concept to post-launch.
• Proven ability to craft workflow and user experience requirements that meet strategic business goals.
• Working knowledge of integrations with learning platforms (LMS), as well as CE/credentialing workflows and/or enterprise-wide software solutions (e.g., search, ecommerce/B2C, etc.).
• Strong oral and written communication skills.
• Strong project management skills, including ability to develop schedules and oversee work-in-progress for budgeting compliance.

Nice To Haves

• Familiarity with data analytics (e.g., Google, Qualtrics, etc.) and dashboard creation/usage.
• Exposure to WCAG requirements for accessibility.
• Certification as either a Scrum Master or Product Owner (e.g., from Scrum Alliance).
• Experience in contributing to customer-facing communication plans, creating product demos for stakeholders, triaging/troubleshooting customer escalations (in collaboration with Support personnel).
• Familiarity with backlog software (e.g., Jira, VSO, Trello, Wrike) and team communication applications (Slack, MS Teams, etc.).

Responsibilities

• Coordinating with Product Management on activities (e.g., lean experiments, competitive/market intelligence, customer insights/analysis) designed to ensure deep understanding of customer needs.
• Translating high-level user stories from Product Management into specific technical development items/requests, with clear metrics for success articulated in each requirement.
• Bringing strong organizational skills, as well as ruthless prioritization, to how product backlogs are crafted/maintained/grow.
• Serving as an advocate for LCC priorities across multiple development teams, while negotiating against competing priorities from other product teams.
• Owning the product development lifecycle/schedule, working with Agile/Scrum teams to plan for, and execute on, sprints and releases that deliver on the Product Manager’s roadmap priorities.
• Working with the Agile/Scrum teams to maintain the health/performance of assigned products/platforms, such as compliance with required norms and standards for security, privacy, accessibility, and discoverability, as well as integration with other systems (e.g., electronic health record systems, learning management systems).
• Ensuring that where an assigned product needs to interface with other products or platforms, they partner and closely collaborate with other Product Owners and Technology colleagues to identify opportunities for efficiencies/consistency in development approaches.
• Being the “glue” in the product team who acts as a product’s “subject matter expert” for questions and requests for updates (about existing and upcoming features/functionality) from Product Management, Technology, Content, Product Marketing, Sales, Sales Enablement, and Customer Success/Support.

Benefits

• Medical Plans
• Dental Plans
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
• Well-being benefits (tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous)
• Global Together we thrive well-being program (reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees