Product Owner

Chubb•Chicago, IL

13d

About The Position

Chubb Benefits is seeking a Product Owner to lead technology transformation and business capability delivery across its group insurance portfolio. The role focuses on improving the experiences of policyholders, members, employers, and agents, while helping Chubb Benefits compete and deliver customer-focused capabilities. The Product Owner serves as the primary bridge between business strategy and technical execution, owns the product roadmap, and prioritizes features for business value. The role is accountable for the end-to-end product lifecycle, from discovery and requirements through solution design, acceptance criteria, and testing. The Product Owner partners with business owners and cross-functional stakeholders to align delivery with strategic goals, support speed-to-market and quality, and adapt product practices to Agile or Waterfall delivery environments. The position involves hands-on direction and execution ownership within multidisciplinary teams, with a focus on user needs, analytics-driven decisions, regulatory and legal compliance, and continuous improvement. It also includes product mentorship and coaching for the delivery team and communication with stakeholders, including senior leadership.

Requirements

Bachelor's degree or equivalent experience, with a background in business, computer science, customer experience, or technology.
5–10+ years of experience leading initiatives in the Insurance and Financial Services industry.
4–7+ years of product ownership experience working in or leading Agile units.
Hands-on end-to-end digital product management lifecycle experience.
Working knowledge of product-development technical aspects, including solution design, SDLC management, Agile principles, Waterfall methodologies, and programming concepts.
Knowledge of Chubb's digital-first operating model and its application to product management.
Fluency in analytics-driven decision-making and feedback loops into product development.
Demonstrated ability to leverage AI and machine-learning tools in product work and evaluate or integrate AI-enabled capabilities.
Customer-first mindset and understanding of the intersection of business, UX design, and technology.
Knowledge of insurance distribution management, such as employee agents, independent agents, and brokers.
Proven ability to lead executives and influence others toward a shared goal or vision.
Experience working in a collaborative, multidisciplinary, matrix structure.
Exceptional written and verbal communication skills and ability to communicate with diverse technical and non-technical groups at all levels.
Highly organized, goal-oriented, logical, thorough, and detail-oriented approach.
Ability to consider alternative solutions and think outside the box.
Ability to work independently and manage time effectively.
Strong knowledge of Excel and PowerPoint.
Strong stakeholder-management skills, ability to juggle priorities, and adaptability to unexpected project challenges.

Nice To Haves

Product ownership experience in an insurance company or Insurtech.
Experience in Billing, Enrollment, and/or Contact Center operations within a Group insurance or benefits environment.
Fintech, Insurtech, or end-to-end customer digital experience.
Experience with JIRA, BPM tools such as OpenText, or policy administration and billing solutions such as mainframes.

Responsibilities

Own the end-to-end product lifecycle, including visioning, research and data gathering, planning, execution, and measurement, and be accountable for delivery-team work quality and outcomes.
Develop, prioritize, and maintain the product roadmap and delivery-team backlog to drive speed-to-market and business impact.
Articulate opportunities and design target journeys and solutions, balancing multidisciplinary input and stakeholder priorities with business outcomes.
Monitor dependencies and risks and work with stakeholders to mitigate or resolve them.
Clarify needs, support solutioning and release planning, and collaborate on quality assurance during product capability development and testing.
Facilitate product demonstrations and launches, communicating product value to users and stakeholders.
Measure and track key metrics in line with OKRs, generate insights, and feed findings into the roadmap and delivery.
Write experience- and process-focused user stories in alignment with the digital-first story-writing and ownership model.
Identify opportunities for the delivery team and contribute to sprint reviews and retrospectives.
Build and maintain relationships and collaborate with cross-functional stakeholders within and across domains.
Ensure compliance with regulatory and legal requirements.
Identify development needs and provide product mentorship and coaching to the delivery team.
Provide hands-on direction and day-to-day execution ownership in a multidisciplinary team.
Align product vision with business objectives and balance strategic and tactical thinking with an empathetic understanding of user needs.
Communicate and present effectively, including engaging with senior leadership and managing a broad range of stakeholder needs.
Manage multiple priorities and project challenges, adapting quickly and effectively.
Use AI and machine-learning tools to support product discovery, workflow automation, delivery acceleration, insight generation, and evaluation or integration of AI-enabled product capabilities.