Product Owner/Portfolio Manager

Coventek Inc•Des Moines, IA

13h•Hybrid

About The Position

The Department of Management (DOM), Division of Information Technology (DoIT), is seeking a Product Owner/Portfolio Manager. The position involves close collaboration with business and IT management, oversight of cross-functional fusion teams, and a commitment to continuous improvement driven by performance data and user feedback.

Requirements

Experienced Help Desk System Analyst
Troubleshooting Windows 11
Troubleshooting Active Directory
Troubleshooting Microsoft O365
Troubleshooting laptop equipment
Troubleshooting other essential technologies
Delivering top-notch customer service

Responsibilities

Manage a portfolio of IT products and applications, ensuring successful completion and alignment with business needs for both internal and external users
Serve as a Product Owner to guide products through all lifecycle stages, ensuring efficiency, quality, and alignment with strategic goals.
Work with business SMEs, internal teams, external agencies, and vendors to define product scope, identify IT-enabled solutions, and support procurement and implementation processes.
Create and prioritize product backlogs and maintain roadmaps that align with long-term IT strategies and changing user and state needs.
Oversee product releases, ensure readiness for deployment, monitor performance, gather feedback, and manage risks affecting delivery or budget.
Collaborate with business and IT leadership to define and track performance metrics, ensuring all products and processes meet state, federal, and IT governance requirements.
Manage relationships with vendors and service providers, overseeing performance, resolving issues related to interoperability, and ensuring adherence to service level agreements (SLAs) and availability targets.
Oversee product IT financials, including budget planning and monitoring, while providing leadership with regular updates on product status, risks, and strategic roadmap progress.
Lead and manage cross-functional fusion teams, ensuring effective collaboration among IT, vendors, and business units to deliver solutions that align with business needs and budget constraints.
Partner with DoIT supervisors to allocate appropriate technical resources, monitor team performance, and provide ongoing support to fusion team staff.
Facilitate agile meetings and lead sprint reviews, user story development, ensuring team alignment on priorities and presenting outputs to stakeholders.
Use feedback and metrics to identify product needs and collaborate on acceptance criteria, testing, and feature delivery.
Collaborate with Executive Technology Officers (ETOs) and product teams to prioritize and manage product development efforts, ensuring alignment with agency needs and effectively transitioning products to enterprise services.
Build and maintain strong relationships with client/business teams, establishing regular communication and fostering trust to ensure successful collaboration and issue resolution.